Kirsten Gibson
Cypress,TX
Summary
Dedicated customer service and administrative professional with experience in retail, healthcare reception, and office support. Skilled in managing high-volume customer interactions, scheduling, payment processing, and maintaining records with accuracy. Adept at multitasking, problem-solving, and ensuring a seamless experience for clients and patients.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Gastrodoxs
01.2024 - 02.2025
- Greeted patients and managed front desk operations, ensuring efficient check-in/check-out
- Scheduled appointments to optimize workflow and minimize wait times
- Verified insurance coverage and maintained accurate patient records in compliance with HIPAA
- Handled high call volumes, directing inquiries professionally and efficiently
- Assisted healthcare providers with administrative tasks to support quality patient care
Sales Associate
Lane Bryant
10.2023 - 03.2024
- Assisted customers in finding products, offering recommendations, and completing purchases
- Maintained visually appealing displays and restocked merchandise as needed
- Processed transactions accurately using POS systems and handled returns per store policy
- Promoted store credit cards and special promotions, contributing to sales goals
Office Assistant
Kepple and Associates
05.2023 - 09.2023
- Managed data entry, document preparation, and office supply inventory
- Answered and directed calls while recording accurate messages for staff
- Maintained office records and assisted with clerical tasks to streamline operations
Key Holder
Lane Bryant
09.2021 - 01.2023
- Supervised store operations, including cash handling and opening/closing procedures
- Trained and mentored new employees to enhance customer service and sales strategies
- Handled escalated customer issues, ensuring satisfaction and conflict resolution
Education
High School Diploma -
Cypress Woods High School
Cypress, TX01.2018
Licensed General Lines Agent -
01.2025
Skills
- POS operations
- Cash handling
- Merchandising
- Guest relations
- Data entry
- Scheduling
- Document management
- Record keeping
- Microsoft Office Suite
- Scheduling software
- Insurance verification
- Team collaboration
- Problem-solving
- Customer relations
Timeline
Medical Receptionist
Gastrodoxs
01.2024 - 02.2025
Sales Associate
Lane Bryant
10.2023 - 03.2024
Office Assistant
Kepple and Associates
05.2023 - 09.2023
Key Holder
Lane Bryant
09.2021 - 01.2023
Licensed General Lines Agent -
High School Diploma -
Cypress Woods High School