Kirsten GIeseker
Bellingham,Washington
Summary
Hardworking employee enthusiastic about learning the Wellness Trainer field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic professional with extensive experience as a 911 Dispatcher at Bellingham Fire Department, excelling in customer service and problem-solving. Proven ability to maintain confidentiality while delivering critical information under pressure. Recognized for punctuality and reliability, ensuring timely emergency response and fostering strong relationships with responders and the community.
Overview
25
25
years of professional experience
Work History
Mail Processing Driver
Western Washington University
11.2021 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
911 Dispatcher
Bellingham Fire Department
09.2006 - 10.2017
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported Fire Department Personnel during high-risk situations by providing vital background data on suspect locations or histories.
- Maintained strict confidentiality
911 Dispatcher
Island County 911
09.2000 - 09.2006
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
Bachelor of Arts - Multidisciplinary
Western Washington University
Bellingham, WA06-2025
Skills
- Customer service
- Time management
- Problem-solving
- Punctual and reliable
- Relationship building
- Attention to detail
- Friendly and outgoing
- Verbal and written communication
- Confidentiality
- Self motivation
- Excellent communication
Timeline
Mail Processing Driver
Western Washington University
11.2021 - Current
911 Dispatcher
Bellingham Fire Department
09.2006 - 10.2017
911 Dispatcher
Island County 911
09.2000 - 09.2006
Bachelor of Arts - Multidisciplinary
Western Washington University
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