Kirsten Hawthorn
NASHVILLE,Tennessee
Summary
Dedicated and driven professional with a proven track record in customer and account management and over the road trucking logistics. With beginnings being employed by Gold Star Transportation and moving on to owning and operating an agency under Bennett IG Family of Companies, I have excelled in customer development and problem-solving, enhancing customer satisfaction and streamlining operations. Skilled communicator focused on project efficiency and client relations. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. I am always learning, as there is always more to learn.
Overview
20
20
years of professional experience
Work History
Agent
Self Employed Contractor
2009.01 - Current
- From 2009 - 2024 I have worked as an independent agent/broker for 2 larger companies
- Acquire customers and manage customer accounts
- Assign vendors/trucks to projects
- Informed clients of policies and procedures.
- Daily dispatch of drivers
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Collect all pertinent documents and provide them as PODs to the customer
- Assist the larger company with billing and payments
- Keep track via spreadsheets of work completed and in progress for each customer
- Team building with 3rd parties
- Advertising and community reach out
Dispatcher
Gold Star Transportation
2005.01 - 2009.01
- Match trucks to customer jobs (flatbed freight)
- Acquire new business in the building materials sector for flatbed freight
- Keep track daily of truck positions
- Dispatch trucks
- Collect PODs
- Data entry
- Hire drivers for projects
- Determine payables to drivers weekly
- Overall logistics management
Education
High School Diploma -
Corona High School
Corona, CA06.1987
Skills
- Customer service and care
- Customer and account management
- Problem-solving skills
- Positive Attitude
- Clear Communication
- Over the road trucking logistics knowledge and skills
- Internet savvy
- Schedule Management
- Recordkeeping proficiency
- Business Development
Accomplishments
From 2021 - 2023 I earned an "Onyx" badge from Bennett IG for revenue exceeding 1,000,000 per year.
Timeline
Agent
Self Employed Contractor
2009.01 - Current
Dispatcher
Gold Star Transportation
2005.01 - 2009.01
High School Diploma -
Corona High School
Similar Profiles
Leeza AaronLeeza Aaron
Senior Business Systems Analyst at Self Employed ContractorSenior Business Systems Analyst at Self Employed Contractor
Justin McCallaJustin McCalla
Field Camp Chef / Manager at Self Employed ContractorField Camp Chef / Manager at Self Employed Contractor
Oliver GeorgeOliver George
Concrete Finisher at Self employed contractorConcrete Finisher at Self employed contractor