Hi, I’m
Kirsten Hoffer
Fishers,IN
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
12
years of professional experience
1
Certification
Work History
Indiana Neuroscience AssociatesIndianapolis, Indiana
Clinical Operations Manager
06.2016 - Current
Job overview
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Oversaw overall operation of clinical services and patient care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Managed up to 10 employees with various personalities and from different cultures for a private physician practice.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Selected, promoted and terminated staff members.
- Handled job duties for staff members which were unavailable or out of office.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Managed daily operations of a private practice supporting approximately 200 patients per week.
- Facilitate hiring of qualified clinical and administrative personnel by interview applicants and making recommendations for employment.
- Developed and adjusted work schedules for all clinical staff.
- Monitored, analyzed and corrected staff performance and worked with providers to raise standards of practice.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Reviewed operational policies and recommended solutions and change to providers or practice administrator.
- Identified clinical staff training needs and devised and implemented training programs to close gaps.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Worked with providers with evaluation, performance management and competency improvement.
- Monitored all phone calls and scheduled appointments to better improve patient care.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
- Ordered and maintained appropriate stock of medications and supplies.
Indiana Neuroscience AssociatesIndianapolis, IN
Electroneurodiagnostic Technologist
06.2016 - Current
Job overview
- Operated electroencephalography equipment to obtain diagnostic data.
- Comply with all established guidelines and technical standards.
- Applied sound and successful supervisory techniques and instructional methods to procedures.
- Attached electrodes to patients using adhesives, collodion and paste.
- Helped to complete all routine and extended EEG procedures.
- Updated electronic medical records with current patient data and physician notes.
- Assisted our patients with the upmost compassion and care while monitoring comfort level, safety and overall wellbeing.
- Managed busy schedule with 10 procedures every week along with managerial duties.
- Gathered, documented and tracked test results for physician interpretation.
- Monitored patients during all electroencephalographs (EEG) testing in office.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Institute of Health SciencesHunt Valley, MD
Neurodiagnostics from Electroneurodiagnostic And Electroencephalographic Technology
12.2016
Skills
- Loyal and Reliable
- Operating Plans Development
- New Staff Orientation
- Clinical Inventory Control
- Discharge Summaries
- Clinical Quality Improvement
- Employee Recruitment and Hiring
- Creative Thinking
- Operational Records Maintenance
- Employee Performance Evaluations
- Clinical Information Systems
- Clinical Personnel Support
- Healthcare Marketing
- EMR Systems
- Patient Care and Monitoring
- Administrative Staff Supervision
Certification
- Certified Electroneurodiagnostic Technologist, Indiana Neuroscience Associates - 06/20/2016- Current
References
Dr. Caryn Vogel
Indiana Neuroscience Associates
(317) 989-2037
Dr. Michael Levine
Indiana Neuroscience Associates
(317) 777-5455
Teri Yates
Accountable Physician Advisors
(614) 374-1005
Timeline
Clinical Operations Manager
Indiana Neuroscience Associates
06.2016 - Current
Electroneurodiagnostic Technologist
Indiana Neuroscience Associates
06.2016 - Current
Institute of Health Sciences
Neurodiagnostics from Electroneurodiagnostic And Electroencephalographic Technology
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