Kim Fending
Lockport
Summary
Effectively manages clinical operations by fostering high morale and ensuring exceptional patient care. Demonstrates a strong work ethic and interpersonal skills to enhance team performance and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Clinical Operations Manager
McAuley Seton Homecare
North Tonawanda
07.2022 - Current
- Coordinated with healthcare professionals to ensure delivery of high-quality patient care.
- Fostered staff morale and retention through effective communication, prompt problem resolution, and proactive supervisory practices.
- Utilized active listening and interpersonal skills to enhance interactions with physicians, patients, and colleagues.
VP of Patient Services
Hospice Buffalo
Buffalo
05.2020 - 07.2022
- Supervised team of nurses, enhancing patient satisfaction through performance assessments and effective complaint resolution.
- Coordinated patient care with healthcare professionals to align services with patient needs.
- Resolved patient inquiries and complaints, ensuring timely and effective issue resolution.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Adhered to industry best practices, safety protocols and company policies.
Director of Nursing
McAuley Residence
Kenmore
05.2017 - 05.2020
- Implemented corrective actions addressing deficiencies identified during government inspections, enhancing compliance.
- Monitored development and implementation of individualized care plans.
- Assessed clinical staff competency to ensure quality and safety.
- Reviewed daily documentation of controlled substances dispensing, identifying and resolving discrepancies between shifts to ensure accountability.
- Collaborated with Quality Team to develop outcome statistics, supporting data-driven quality improvement initiatives.
- Oversaw explanation of personnel policies and job descriptions during nursing employee orientation.
- Participated in meetings with department heads to review census information and admissions.
Education
Bachelor of Science - Nursing
SUNY Empire State College
Saratoga Springs, NY08-2015
Associate of Applied Science - Nursing
Niagara County Community College
Sanborn, NY05-1999
Skills
- Regulatory Compliance
- Clinical research
- Training & Development
- Supervision & Leadership
- Patient Engagement
- Organizational Skills
- Microsoft Office
- Team Building
- Reliable & Trustworthy
- People Skills
Timeline
Clinical Operations Manager
McAuley Seton Homecare
07.2022 - Current
VP of Patient Services
Hospice Buffalo
05.2020 - 07.2022
Director of Nursing
McAuley Residence
05.2017 - 05.2020
Bachelor of Science - Nursing
SUNY Empire State College
Associate of Applied Science - Nursing
Niagara County Community College