Phyllis Youngblood
Columbia,SC
Summary
Results-driven professional with 13 years of experience in leading cross-functional teams and managing complex, parallel projects. Proven ability to maintain stakeholder communications, while ensuring regulatory compliance, and enhancing operational efficiency. Expertise in budget management, procedure development, and quality improvement within healthcare settings. Committed to driving organizational success through effective resource management and staff leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Moncrief Army Health Clinic
Fort Jackson, SC
07.2020 - Current
- Develop and implement clinical protocols that improve efficiency, patient care, and operational effectiveness for over 500 employees.
- Provide leadership, guidance, and mentorship to service personnel and agency employees, enhancing team performance and professional growth.
- Address and resolve patient care concerns and complaints, maintaining high levels of patient satisfaction.
- Manage clinic budgets and resource allocation, including invoice reconciliation and spend tracking.
- Coordinate cross-departmental communications and serve as the primary point of contact for patient care concerns.
- Establish and maintain documentation systems for clinical protocols and operational procedures.
Senior Leader
US Army
06.2016 - 12.2020
- Directed complex projects from inception to completion, managing timelines and deliverables for teams of up to 30 personnel
- Coordinated with multiple stakeholders and departments to ensure successful project execution
- Developed and implemented standard operating procedures for team operations
- Managed confidential information and maintained secure documentation systems
Senior Respiratory Therapist
Brooke Army Medical Center
Joint Base San Antonio, TX
01.2012 - 05.2020
- Supervised and coordinated a multidisciplinary team of medical professionals across various hospital units, ensuring compliance with departmental protocols and high standards of patient care
- Managed daily operations in a fast-paced environment, including patient assessments, ventilator management, and emergency interventions across critical care units
- Facilitated effective shift transitions by communicating patient status, ongoing treatments, and care plan changes during handoffs
- Trained and mentored new staff members, promoting skill development and adherence to best practices and safety standards
Education
Associate in Applied Science - Respiratory Care
Thomas Edison State University
Trenton, NJBachelors of Science - Business
University of Phoenix Main Campus
Phoenix, AZSkills
- TJC Accreditation
- Regulatory compliance
- Independent Project Management
- Staff leadership
- Development
- Quality Improvement Initiatives
- MS Office
- Google Suite
Certification
- Registered Respiratory Therapist (RRT), National Board of Respiratory Care (NBRC)
- Certified Respiratory Therapist (CRT), National Board of Respiratory Care (NBRC)
- BCLS
- ACLS
- PALS
References
References available upon request.
Timeline
Clinical Operations Manager
Moncrief Army Health Clinic
07.2020 - Current
Senior Leader
US Army
06.2016 - 12.2020
Senior Respiratory Therapist
Brooke Army Medical Center
01.2012 - 05.2020
Associate in Applied Science - Respiratory Care
Thomas Edison State University
Bachelors of Science - Business
University of Phoenix Main Campus
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