Kirsten Keenan
Fort Worth,TX
Summary
Customer-focused professional with strong experience in client relations, service-based sales, and personalized recommendations. Skilled in building trust, increasing client retention, and promoting products and services. Proven ability to upsell and deliver results in fast-paced environments. Seeking a sales agent position to leverage communication and revenue-driving skills & to start my forever career.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Licensed Esthetician
self employed
Fort Worth, Tx
01.2024 - Current
- Managed appointment scheduling and client communications for optimal service delivery.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Built & maintained a loyal client base through personalized services & strong relationships
- Increased revenue by upselling services & products
Teacher/assitant to director
Sunshine playhouse
Fort Worth, Texas
09.2016 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Helped organize schedules & activities.
- Communicated effectively with students & clients to ensure positive experience
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled customer complaints in a professional manner.
Education
Esthetics - Esthetics
Ogle School
Fort Worth, TX 04.2018 - 04.2019
Boswell High School
Saginaw, TXSkills
- Sales & upselling
- Client relationship building
- Time management
- Excellent customer service
- Product knowledge
- Communication
- Problem resolution
Timeline
Licensed Esthetician
self employed
01.2024 - Current
Esthetics - Esthetics
Ogle School
04.2018 - 04.2019
Teacher/assitant to director
Sunshine playhouse
09.2016 - Current
Boswell High School