Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Kirsten Klock

Panera Bread
Tempe,AZ
Kirsten Klock
1
Language
1
Certification
5
years of professional experience

I am a dynamic team lead with a strong focus on customer service, staff training, and conflict resolution. Committed to enhancing guest satisfaction and promoting teamwork in fast-paced environments. I am willing and eager to learn how to excel in a new environment.

Work History

Team Lead

1 Year 9 Months
Panera Bread | 2025.01 - Current
  • Supervised operations in the cafe, ensuring the team was efficient and meeting service standards.
  • Trained new staff on food preparation procedures and customer service protocols.
  • Maintained and enforced high standards for food safety.
  • Resolved customer issues promptly, enhancing overall guest satisfaction.
  • Promoted a positive work environment by fostering teamwork, positivity, and open communication.

Lifeguard

8 Months
Great Wolf Lodge | 2024.05 - 2025.01
  • Monitored pool activities to ensure guest safety.
  • Administered first aid and CPR to guests when necessary, addressing potential issues immediately.
  • Collaborated with team members to practice safety drills and enhance emergency response procedures.
  • Provided friendly customer service to guests.

Referee

2 Years 3 Months
Arizona Hockey Referee Association | 2022.01 - 2024.04
  • Enforced game rules and regulations to ensure fair play and safety during hockey games.
  • Worked with others to maintain high standards of officiating and safety.
  • Evaluated player conduct and made fast, critical, on-ice decisions to maintain game flow.
  • Communicated with coaches and players to clarify rules and resolve issues quickly during games.

Education

High School Diploma

Corona Del Sol High School | Tempe, AZ | 2026-05
  • 3.78 GPA
  • Completed AP courses in U.S. History, Government, Psychology, Economics, and Statistics
  • National Honor Society Member
  • Rho Kappa History Honor Society Member
  • Elected Captain of Corona del Sol girls Lacrosse
  • Elected Captain of 19u Kachinas girls Hockey

Skills

Customer service
Staff training
Attention to detail
Teamwork and collaboration
Conflict resolution
Coachability

Certification

Food Handlers Card and

CPR Certified

Languages

Spanish
Limited Working

Timeline

Team Lead

Panera Bread
2025.01 - CurrentRead More

Lifeguard

Great Wolf Lodge
2024.05 - 2025.01Read More

Referee

Arizona Hockey Referee Association
2022.01 - 2024.04Read More

Corona Del Sol High School

High School Diploma
Read More
Kirsten Klock