KIRSTEN KOHLS
JANESVILLE,United
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dunhams Sports
Janesville, WI
01.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant, General Manager
Jersey Mike’s Subs
Janesville, WI
04.2021 - 12.2021
- Assisted manager in all aspects of business operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Greeted guests in with friendliness and professionalism.
Shift Manager
Festival Foods
Janesville, United States
10.2019 - 04.2021
- Oversea the daily production of the store
- Resolve guest and associate complaints as the arise
- Complete store supply orders and inventory each week
- Assist each department with daily tasks as needed.
Sales Representative
CB Distributors
Beloit, United States
08.2019 - 10.2019
- Responsible for taking calls, placing orders, Making calls to customers about new products
Customer Service Representative
Grainger
Janesville, Sates, WI
08.2018 - 08.2019
- Responsible for assisting with all customer’s needs
- Responsible for knowing the processes for prompts 1, 2, 3, and 5
- This includes placing orders, product searching, tracking existing orders, paying invoices and various other needs for the customer.
Assistant Wallcovering Manager
Menards
Janesville, United States
04.2017 - 07.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Certified Nursing Assistant
Brightstar
Janesville, United States
12.2013 - 05.2017
- Developed good customer service stills Work well under high stress situations
- Developed good problem-solving skills and critical thinking skills.
Education
Bachelor of Science - Business
University of Phoenix
01.2015 - 10 2018
Associate of Business - Management
Blackhawk Technical College
01.2010 - 12 2014
Skills
Proficient inundefined
Timeline
Assistant Store Manager
Dunhams Sports
01.2022 - Current
Assistant, General Manager
Jersey Mike’s Subs
04.2021 - 12.2021
Shift Manager
Festival Foods
10.2019 - 04.2021
Sales Representative
CB Distributors
08.2019 - 10.2019
Customer Service Representative
Grainger
08.2018 - 08.2019
Assistant Wallcovering Manager
Menards
04.2017 - 07.2018
Bachelor of Science - Business
University of Phoenix
01.2015 - 10 2018
Certified Nursing Assistant
Brightstar
12.2013 - 05.2017
Associate of Business - Management
Blackhawk Technical College
01.2010 - 12 2014
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