KIRSTEN KOHLS
JANESVILLE,United
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dunhams Sports
Janesville, WI
01.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant, General Manager
Jersey Mike’s Subs
Janesville, WI
04.2021 - 12.2021
- Assisted manager in all aspects of business operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Greeted guests in with friendliness and professionalism.
Shift Manager
Festival Foods
Janesville, United States
10.2019 - 04.2021
- Oversea the daily production of the store
- Resolve guest and associate complaints as the arise
- Complete store supply orders and inventory each week
- Assist each department with daily tasks as needed.
Sales Representative
CB Distributors
Beloit, United States
08.2019 - 10.2019
- Responsible for taking calls, placing orders, Making calls to customers about new products
Customer Service Representative
Grainger
Janesville, Sates, WI
08.2018 - 08.2019
- Responsible for assisting with all customer’s needs
- Responsible for knowing the processes for prompts 1, 2, 3, and 5
- This includes placing orders, product searching, tracking existing orders, paying invoices and various other needs for the customer.
Assistant Wallcovering Manager
Menards
Janesville, United States
04.2017 - 07.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Certified Nursing Assistant
Brightstar
Janesville, United States
12.2013 - 05.2017
- Developed good customer service stills Work well under high stress situations
- Developed good problem-solving skills and critical thinking skills.
Education
Bachelor of Science - Business
University of Phoenix
01.2015 - 10 2018
Associate of Business - Management
Blackhawk Technical College
01.2010 - 12 2014
Skills
Proficient inExcel, Word, PowerPoint, Microsoft 365, CRMLeadership and Management SkillsSelf-MotivatedOrganizedSuperior customer services skills
Relationship building and management
Relationship building and management
New-Hire Training
Customer Relations
Customer experience
Staff supervision
Microsoft Office Suite
Human resource policies
Stock management
Operations
Employee scheduling
Staff Scheduling
Staff Management
Google Drive
Training
Business development and planning
Timeline
Assistant Store Manager
Dunhams Sports
01.2022 - Current
Assistant, General Manager
Jersey Mike’s Subs
04.2021 - 12.2021
Shift Manager
Festival Foods
10.2019 - 04.2021
Sales Representative
CB Distributors
08.2019 - 10.2019
Customer Service Representative
Grainger
08.2018 - 08.2019
Assistant Wallcovering Manager
Menards
04.2017 - 07.2018
Bachelor of Science - Business
University of Phoenix
01.2015 - 10 2018
Certified Nursing Assistant
Brightstar
12.2013 - 05.2017
Associate of Business - Management
Blackhawk Technical College
01.2010 - 12 2014