Kirsten Lackey
Union,MO
Summary
Dynamic Client Retention Specialist with a proven track record at Rent One, enhancing customer loyalty and improving retention rates through expert negotiation and upselling techniques. Excelled in leadership and training roles, leveraging sales experience and phone etiquette to achieve and maintain sales goals. Demonstrated ability to collaborate effectively, ensuring superior service and timely issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Retention Specialist
Rent One
Washington, MO
02.2022 - Current
- Documented details surrounding conversations, complaints, comments and actions taken to assist in Account management.
- Implemented effective communication strategies to maintain open lines between clients and internal teams, resulting in timely issue resolution when needed.
- Engaged with customers to determine needs and present appropriate resolutions.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
- Maintain adequate sales goals
Server
Applebee's Grill + Bar
Washington, MO
04.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Sullivan High School
Sullivan, MOSkills
- Sales experience
- Negotiation techniques
- Upselling strategies
- Customer retention strategies
- Account maintenance
- Sales and Retention
- Active Social Media
- Leadership
- Training
- Phone Etiquette
Certification
- Account Certification
- Sales Certification
Languages
English
Full Professional
Timeline
Client Retention Specialist
Rent One
02.2022 - Current
Server
Applebee's Grill + Bar
04.2021 - 02.2022
High School Diploma -
Sullivan High School