Mercy Lavandero
Miami,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Client Retention Specialist
Fivestars by SumUP
04.2022 - Current
- Collaborated with cross-functional teams to develop strategies for improving product offerings and customer experience.
- Engaged with customers to determine needs and present appropriate resolutions.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
Account Executive
CareAcademy
06.2021 - 11.2021
- Acted as the primary point of contact for clients, addressing their needs, resolving issues, and providing expert guidance to enhance their experience.
- Worked extensively with current and potential small businesses to understand their needs before proposing specific solutions.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Group Sales Associate
The Florida Panthers
12.2019 - 01.2021
- Worked to expand my network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Made cold calls and followed up with leads to secure new revenue.
Inside Sales Representative
The Florida Panthers
06.2019 - 12.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Developed and deepened customer relationships to drive revenue growth.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH01.2022
Bachelor of Science - Sports Management
University of Florida
Gainesville, FL01.2019
Skills
- Sales experience
- Negotiation Techniques
- Customer Retention Strategies
- CRM software proficiency
- Retention strategies knowledge
- Excellent Communication
- Team Collaboration
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Retention Specialist
Fivestars by SumUP
04.2022 - Current
Account Executive
CareAcademy
06.2021 - 11.2021
Group Sales Associate
The Florida Panthers
12.2019 - 01.2021
Inside Sales Representative
The Florida Panthers
06.2019 - 12.2019
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - Sports Management
University of Florida
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