Kirsten Levos
Lakewood,CO
Summary
Experienced Customer Service Manager with over 15 years in customer service and office management roles. Proven ability to lead teams, enhance customer satisfaction, and resolve complex issues efficiently. Skilled in training and development, problem-solving, and communication. Committed to delivering outstanding customer experiences and exceeding company performance goals.
Overview
19
19
years of professional experience
Work History
Customer Service /QC Manager
Custom Cones USA
Renton, WA
06.2021 - 09.2025
- Led a team to handle customer inquiries, resolving issues with a 98% customer satisfaction rate.
- Developed and implemented training programs for new representatives, reducing onboarding time by 30%.
- Maintained and improved the issue-tracking system, reducing resolution time for product quality concerns by 40%.
- Fostered a team culture of exceeding customer expectations, consistently surpassing company performance goals.
Sr Customer Service Representative
Uline
Lacey, WA
08.2014 - 06.2021
- Educate customers about products, pricing and policies to address and resolve issues.
- Deliver fast, friendly and knowledgeable service for all questions and service complaints.
- Manage customer service issues for complex shipping and delivery issues.
- Anticipate customer needs and problem solve as a customer advocate.
Team Lead of Online Orders
The Wedding Shoppe Inc
Saint Paul, MN
04.2010 - 08.2014
- Fostered positive employee relationships through effective communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Developed and monitored weekly staff schedules.
- Processed Online Orders, Emails and Live Chats.
Office Manager
X-Treme Design USA
Chisholm, MN
01.2008 - 01.2010
- Entered order and invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Reservation Sales Agent
Northwest Airlines
Saint Paul, MN
01.2007 - 01.2008
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Education
CNA
Saint Paul College - A Community And Technical College
Saint Paul, MN06.2008
High School Diploma -
Chisholm High School
Chisholm, MN05.2005
Skills
- Account management
- Order fulfillment
- Customer support
- Complaint resolution
- Training and development
- Microsoft Office expertise
- Senior leadership support
- Freight operations
- Shipping and receiving understanding
Timeline
Customer Service /QC Manager
Custom Cones USA
06.2021 - 09.2025
Sr Customer Service Representative
Uline
08.2014 - 06.2021
Team Lead of Online Orders
The Wedding Shoppe Inc
04.2010 - 08.2014
Office Manager
X-Treme Design USA
01.2008 - 01.2010
Reservation Sales Agent
Northwest Airlines
01.2007 - 01.2008
CNA
Saint Paul College - A Community And Technical College
High School Diploma -
Chisholm High School