Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
18
18
years of professional experience
Work History
Owner
Sunset + Pine Boutique
2022.08 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Handling all sides to the business: buying, merchandising, marketing
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Jewelry Omni-Channel Manager
Marissa Collections
2019.02 - 2022.08
Input all jewelry to website with product descriptions and photography
Ensured a fluid sales environment for both online and in store for the jewelry department
Handled all customer service for ecommerce and efficiently pulling and packing online orders
Store Manager
Vince.
2018.04 - 2019.02
Responsible for operations, selling, events, staffing
Coach, motivate, and ensure sales goals are met at the highest customer service standards
Visual direction followed by company directive, merchandising effectively against allocations and inventory.
Assistant Manager
Vince.
2015.04 - 2017.09
Oversee store operations; budgets, schedules, store orders, back of house
Support staff, train new hires, coach and inspire the team
Stock, shipment/transfers, inventory management.
Customer Service/ Sales Coordinator
Ermenegildo Zegna
2012.07 - 2014.04
Specialize in customer service needs between all the major luxury wholesale department stores
Meeting with stores during Market and placing all seasonal orders along with all stock program orders
Creating selling reports and shipping logs along with tracking inventory levels
Working with the brand's factories in Italy to ensure all seasonal goods move through production on schedule.
Sales Associate/ Theory Brand Ambassador
Theory/Saks Fifth Avenue
2011.07 - 2012.07
Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department sales goals
Conduct product training meetings for staff and associates on a bi-weekly basis
Prepare weekly and monthly wrap up reports to theory corporate offices.
Project Manager, Account Executive
Rousso/Fisher Public Relations, Inc
2006.01 - 2009.01
Managed events including: Luke Wilson/PUMA Golf Launch, Warhol Factory X / Levi's / Damien Hirst Fashion Show NY Fashion Week, Dockers Pebble Beach Pro-Am Golf Tournament Final Round Party, Mercedes Benz Oscar Viewing Party, Golden Globes Platinum Guild Gifting Suite.
Assistant Manager
Theory
2015.06 - 2016.05
Manages staff and stock associates, scheduling, visual floor sets, client outreach, and budget planning
Organizes charity events and Private Shopping Nights with local business and top clientele
Prepares weekly recap reports and monthly action plans/pickup strategies.
Assistant Manager
Vince.
2016.05 - 2017.10
Oversee store operations; budgets, schedules, store orders, back of house
Support staff, train new hires, coach and inspire the team
Stock, shipment/transfers, inventory management.
Education
Economics -
University of California Santa Barbara
Santa Barbara, CA
Merchandise Marketing -
Fashion Institute of Design and Merchandising (FIDM)
Los Angeles, CA
Skills
Small business operations
Customer Relations
Operations Management
Strategic Planning
Timeline
Owner
Sunset + Pine Boutique
2022.08 - Current
Jewelry Omni-Channel Manager
Marissa Collections
2019.02 - 2022.08
Store Manager
Vince.
2018.04 - 2019.02
Assistant Manager
Vince.
2016.05 - 2017.10
Assistant Manager
Theory
2015.06 - 2016.05
Assistant Manager
Vince.
2015.04 - 2017.09
Customer Service/ Sales Coordinator
Ermenegildo Zegna
2012.07 - 2014.04
Sales Associate/ Theory Brand Ambassador
Theory/Saks Fifth Avenue
2011.07 - 2012.07
Project Manager, Account Executive
Rousso/Fisher Public Relations, Inc
2006.01 - 2009.01
Economics -
University of California Santa Barbara
Merchandise Marketing -
Fashion Institute of Design and Merchandising (FIDM)
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DANIELLE MARTINDANIELLE MARTIN
CREATIVE DIRECTOR/FOUNDER at IVY + PINE BOUTIQUECREATIVE DIRECTOR/FOUNDER at IVY + PINE BOUTIQUE