Kirsten Maas
Naples,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
18
18
years of professional experience
Work History
Owner
Sunset + Pine Boutique
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handling all sides to the business: buying, merchandising, marketing
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Jewelry Omni-Channel Manager
Marissa Collections
02.2019 - 08.2022
- Input all jewelry to website with product descriptions and photography
- Ensured a fluid sales environment for both online and in store for the jewelry department
- Handled all customer service for ecommerce and efficiently pulling and packing online orders
Store Manager
Vince.
04.2018 - 02.2019
- Responsible for operations, selling, events, staffing
- Coach, motivate, and ensure sales goals are met at the highest customer service standards
- Visual direction followed by company directive, merchandising effectively against allocations and inventory.
Assistant Manager
Vince.
04.2015 - 09.2017
- Oversee store operations; budgets, schedules, store orders, back of house
- Support staff, train new hires, coach and inspire the team
- Stock, shipment/transfers, inventory management.
Customer Service/ Sales Coordinator
Ermenegildo Zegna
07.2012 - 04.2014
- Specialize in customer service needs between all the major luxury wholesale department stores
- Meeting with stores during Market and placing all seasonal orders along with all stock program orders
- Creating selling reports and shipping logs along with tracking inventory levels
- Working with the brand's factories in Italy to ensure all seasonal goods move through production on schedule.
Sales Associate/ Theory Brand Ambassador
Theory/Saks Fifth Avenue
07.2011 - 07.2012
- Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department sales goals
- Conduct product training meetings for staff and associates on a bi-weekly basis
- Prepare weekly and monthly wrap up reports to theory corporate offices.
Project Manager, Account Executive
Rousso/Fisher Public Relations, Inc
01.2006 - 01.2009
- Managed events including: Luke Wilson/PUMA Golf Launch, Warhol Factory X / Levi's / Damien Hirst Fashion Show NY Fashion Week, Dockers Pebble Beach Pro-Am Golf Tournament Final Round Party, Mercedes Benz Oscar Viewing Party, Golden Globes Platinum Guild Gifting Suite.
Assistant Manager
Theory
06.2015 - 05.2016
- Manages staff and stock associates, scheduling, visual floor sets, client outreach, and budget planning
- Organizes charity events and Private Shopping Nights with local business and top clientele
- Prepares weekly recap reports and monthly action plans/pickup strategies.
Assistant Manager
Vince.
05.2016 - 10.2017
- Oversee store operations; budgets, schedules, store orders, back of house
- Support staff, train new hires, coach and inspire the team
- Stock, shipment/transfers, inventory management.
Education
Economics -
University of California Santa Barbara
Santa Barbara, CAMerchandise Marketing -
Fashion Institute of Design and Merchandising (FIDM)
Los Angeles, CASkills
- Small business operations
- Customer Relations
- Operations Management
- Strategic Planning
Timeline
Owner
Sunset + Pine Boutique
08.2022 - Current
Jewelry Omni-Channel Manager
Marissa Collections
02.2019 - 08.2022
Store Manager
Vince.
04.2018 - 02.2019
Assistant Manager
Vince.
05.2016 - 10.2017
Assistant Manager
Theory
06.2015 - 05.2016
Assistant Manager
Vince.
04.2015 - 09.2017
Customer Service/ Sales Coordinator
Ermenegildo Zegna
07.2012 - 04.2014
Sales Associate/ Theory Brand Ambassador
Theory/Saks Fifth Avenue
07.2011 - 07.2012
Project Manager, Account Executive
Rousso/Fisher Public Relations, Inc
01.2006 - 01.2009
Economics -
University of California Santa Barbara
Merchandise Marketing -
Fashion Institute of Design and Merchandising (FIDM)
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