Kirsten Maggard
Springfield,MO
Summary
Dynamic and results-oriented professional with proven expertise in employee training and customer service excellence at Freddy's Frozen Custard & Steakburgers. Skilled in team leadership and problem-solving, adept at enhancing team efficiency and customer satisfaction. Demonstrated ability to develop comprehensive training programs and resolve conflicts, ensuring a positive work environment.
Overview
6
6
years of professional experience
Work History
Crew Trainer
Freddy's Frozen Custard & Steakburgers
Springfield, MO
09.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Shift Leader
Tropical Smoothie
Ozark, MO
05.2019 - 12.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor Of Science - Allied Health
Evangel University
Springfield, MO05.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Microsoft Office Proficiency
- Information Gathering
- Medical Terminology
- Problem Solving and Decision Making Skills
- Lab Efficiency
- Patient Care
- Research Skills
Additional Information
- Volunteer work done through Convoy of Hope
Timeline
Crew Trainer
Freddy's Frozen Custard & Steakburgers
09.2021 - Current
Shift Leader
Tropical Smoothie
05.2019 - 12.2023
Bachelor Of Science - Allied Health
Evangel University