Kirsten March
Coatesville,PA
Summary
Detail-oriented Office Manager with proven skills in communication and organization. Expertise in streamlining operations and enhancing document management to drive efficiency and support team collaboration.
Overview
7
7
years of professional experience
Work History
Office Manager
Eckert Ginty Legg & Hulnick LLC
West Chester , PA
10.2025 - Current
- Ensured smooth workflow by managing daily office operations effectively.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated communication between staff and clients to enhance collaboration.
- Streamlined operations by coordinating and executing various administrative tasks.
- Managed inventory of office supplies, ensuring availability to support daily operations.
- Implemented filing systems to enhance document organization.
- Handled incoming correspondence and directed it to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored invoices and payments to ensure accuracy in accounts receivable and payable.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Support Staff
County of Chester
West Chester, Pennsylvania
01.2020 - 08.2025
- Coordinated with county departments to maintain accurate record-keeping practices.
- Reviewed documents for accuracy and completeness before archival.
- Responded to inquiries regarding local government records and procedures.
- Maintained confidentiality of sensitive information in all record transactions.
- Performed data entry of confidential information into databases accurately and timely.
- Provided administrative support including preparing reports, letters, memos.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer complaints with diplomatic and courteous communication.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Assisted customers with navigating company website and placing orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Arts - Sociology
Coastal Carolina University
Conway, SC05-2003
Skills
- Office administration
- Document management
- Records retention
- Data entry
- Inventory control
- Customer service
Timeline
Office Manager
Eckert Ginty Legg & Hulnick LLC
10.2025 - Current
Support Staff
County of Chester
01.2020 - 08.2025
Bachelor of Arts - Sociology
Coastal Carolina University