High School Diploma -
Insight School of Indiana
Indianapolis, IN06-2022
Kirsten Marsh
Fort Wayne
Summary
A proven leader and effective communicator, I excelled at Starbucks by enhancing team development and implementing safety protocols. My approach to staff management and strategic planning significantly improved service quality and efficiency. Skilled in accurate cash management, I also fostered a positive and productive work environment, demonstrating a blend of hard and soft skills essential for success.
Education
Work History
Shift Supervisor
Starbucks
11.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista Trainer
Starbucks
01.2023 - 11.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Barista
Starbucks
03.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Skills
- Accurate Cash Management
- Team Development
- Safety Protocol Implementation
- Staff management
- Strategic planning
- Team Leadership
- Effective Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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