Kirsten Moran
ELKHORN,NE
Summary
Organized Workflow Coordinator with a passion for driving continuous improvement to meet client and management expectations. Demonstrated success in providing effective communication and leadership illustrated over 4 years of exceptional performance in related roles. Enthusiastically pursuing a role to utilize a skill for client rapport building and leadership.
Overview
9
9
years of professional experience
Work History
Workflow Coordinator/Mortgage Processing
BMO Bank/Bank of the West
07.2015 - Current
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate of Applied Science - Paralegal Studies
Kaplan
11-2014
Skills
- Remote team management
- Deadline management
- Workflow Analysis
- Problem-solving abilities
- Adaptability and flexibility
- Strong communication skills
- Time management capabilities
- Loan processing proficiency
- Pipeline management experience
- Loan processing expertise
Affiliations
- Garden enthusiast
- Hiking
- Dogs
Nebraska Public Notary
Mobile Notary obtain, assist with mortgage loan closings.
Timeline
Workflow Coordinator/Mortgage Processing
BMO Bank/Bank of the West
07.2015 - Current
Associate of Applied Science - Paralegal Studies
Kaplan
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