Kirsten Morgan
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Wild Birds Unlimited
SALTLAKECITY
03.2017 - Current
- Assisted customers in selecting bird feeders and supplies.
- Maintained inventory of bird food and accessories.
- Educated customers on bird feeding techniques and species to enhance their experience and satisfaction.
- Organized product displays to drive customer engagement and increase sales.
- Trained new staff on store policies and customer interactions.
- Collaborated with team members to ensure store cleanliness.
- Provided excellent customer service and resolved inquiries.
- Processed sales transactions using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with sales team members to meet and exceed group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cosmetologist
Self-employeed
SALTLAKECITY
01.2001 - Current
- Performed a range of hair services including cuts, colors, and styling.
- Maintained cleanliness and organization of the workspace and tools.
- Cultivated client relationships through attentive communication and exceptional service, enhancing client loyalty.
- Stayed updated on industry trends to offer relevant services and products.
- Managed appointments through scheduling software program.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Guided customers in selecting suitable retail products, ensuring their needs were met and satisfaction achieved.
- Collaborated with other professionals in the beauty industry.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Assisted senior stylists with complex color formulations.
- Responded to customer inquiries by phone, email, and in person.
- Collaborated with suppliers to maintain inventory of beauty products and tools.
- Engaged clients with personalized interactions to create memorable experiences, fostering repeat business.
- Developed a loyal client base through excellent customer service.
Home Health Caregiver
Self-employeed
SALTLAKECITY
05.2021 - 01.2025
- Provided personal care assistance with daily living activities.
- Administered medications according to prescribed schedules.
- Assisted clients with mobility and physical exercises.
- Communicated effectively with clients and family members about care needs.
- Coordinated transportation for medical appointments and errands.
- Ensured a safe and clean living environment for clients.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Transported clients to medical appointments or other destinations when necessary.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
Education
Cosmetologist - Cosmetology
Salt Lake Community College
Salt Lake City, UT 01.2000 - 06.2002
Bachelor of Arts - Theater Arts
Weber State University
Ogden, UT 01.1995 - 05.1999
Brighton High School
Salt Lake City, UTSkills
Dedicated Sales Associate focused on driving high sales and enhancing customer satisfaction Excelled in resolving customer complaints and maintaining stock organization through a patient and organized approach Recognized for contributing positively to team dynamics and consistently achieving high ratings on customer feedback surveys
Dedicated Sales Associate focused on driving high sales and enhancing customer satisfaction Excelled in resolving customer complaints and maintaining stock organization through a patient and organized approach Recognized for contributing positively to team dynamics and consistently achieving high ratings on customer feedback surveys
Certification
- Bachelor of Arts
- Cosmetology License
- Food handlers permit
- Trained to provide First Aid and CPR
Timeline
Home Health Caregiver
Self-employeed
05.2021 - 01.2025
Sales Associate
Wild Birds Unlimited
03.2017 - Current
Cosmetologist
Self-employeed
01.2001 - Current
Cosmetologist - Cosmetology
Salt Lake Community College
01.2000 - 06.2002
Bachelor of Arts - Theater Arts
Weber State University
01.1995 - 05.1999
Brighton High School