Kirsten Mortensen
Salt Lake City,UT
Summary
Results-driven Pharmacy Technician experienced in fast-paced settings, recognized for precision in medication preparation and adherence to regulatory standards. Skilled in managing pharmacy workflows and fostering positive relationships with patients and healthcare professionals. Extensive knowledge of pharmacy operations, including urgent medication handling and insurance resolution, supported by proficiency in industry-standard software. Played a key role in the successful opening of a sterile compounding pharmacy, achieving initial certification for clean-room standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
MythicRx
Salt Lake City, UT
12.2024 - 07.2025
- Defined and implemented SOPs for Class A Sterile Compounding Pharmacy.
- Prepared the sterile compounding clean room for the initial state licensure inspection, with a passing outcome.
- Input several thousand patients into PioneerRx software, and navigated through most challenges associated with beginning a new pharmacy software.
Pharmacy Technician Advanced
Primary Children’s Hospital
Salt Lake City, UT
03.2024 - 11.2024
- Facilitated communication between healthcare professionals by handling phone inquiries and medication logistics.
- Oversaw daily inventory management in automated cabinets, carousel, and XR2 ADM for efficient operations.
- Efficiently prepared first doses and scheduled medications tailored to patient treatment plans.
- Performed sterile compounding of intravenous medications utilizing specialized equipment within compliance.
Certified Pharmacy Technician
PharMerica Long-Term Care
South Salt Lake, UT
10.2023 - 02.2024
- Prepared and packaged medications in unit dose cards and I.V. formulations for long-term care patients.
- Executed accurate order entry tasks using AS400, Docu-Track, and Frameworks LTC software.
- Supported pharmacists and on-call nurses in addressing urgent medication requirements for hospice patients.
Certified Pharmacy Technician
Byram Healthcare
Salt Lake City, UT
04.2023 - 10.2023
- Collaborated with healthcare professionals to provide expert diabetic care and manage medications.
- Processed over 50 daily inbound and outbound calls with providers, patients, and insurance carriers.
- Resolved billing issues and insurance denials to enhance customer satisfaction.
- Utilized EnterpriseRx software for efficient order processing and comprehensive customer profiling.
Cashier
Smith’s Food and Drug
Glendale, UT
09.2022 - 03.2023
- Processed transactions with high efficiency and meticulous attention to detail.
- Minimized customer wait times through effective multitasking and service excellence.
- Managed needs of multiple customers simultaneously, maintaining a friendly and courteous demeanor.
- Ensured accuracy of cash drawer while proactively addressing potential store losses.
Certified Pharmacy Technician
Smith’s Food and Drug
Glendale, UT
11.2020 - 08.2022
- Executed daily pharmacy operations with unwavering focus on accuracy, efficiency, and quality.
- Assisted pharmacist in resolving complex prescriptions and addressing customer inquiries effectively.
- Trained and mentored associates on performance-driven strategies and customer service techniques.
- Provided on demand help for many in store COVID-19 vaccine clinics during pandemic
Prior Authorization Coordinator
Medical Review Institute of America
West Valley City, UT
07.2019 - 11.2020
- Reviewed prior authorizations for medications on behalf of third-party client MedImpact.
- Achieved a strict productivity level of seven cases per hour with 98% quality standard.
- Coordinated communications with PAC team, clinical pharmacists, doctor's offices, and pharmacies to ensure accurate case determinations.
Pharmacy Technician
Smith’s Food and Drug
Murray, UT
10.2015 - 07.2019
- Conducted various daily operational tasks in pharmacy, ensuring high standards of accuracy and quality.
- Assisted pharmacist in managing prescription challenges and responding to customer questions.
- Provided training and mentorship to associates on service-oriented strategies and communication skills.
Customer Service Manager
Smith’s Food and Drug
Murray, UT
04.2015 - 10.2015
- Oversaw daily operations at checkout and self-checkout, ensuring efficient customer flow.
- Managed cash retrieval for low-registers and accurately counted store safe before and after shifts.
- Facilitated inter-departmental communication to enhance customer support services.
Education
Bachelor of Arts - Interior Design
Salt Lake Community College
Salt Lake City, UT05.2018
GED -
Granite Peaks
Salt Lake City, UT07-2010
Skills
- Detail oriented
- Analytical thinking
- Staff training and development
- Issue resolution
- Inventory oversight
- Data entry
- Cash management
- Proficiency in macOS and Windows
- Sterile compounding
- Compliance with regulations
- Coding and billing processes
- Automated medication dispensing
- HIPAA regulations adherence
- Insurance adjudication
Certification
- Certified Pharmacy Technician (CPhT), 30047396 | Active | 07/13/2017 - 07/31/2027
- State of Utah Pharmacy Technician License, 9533117-1717 | Active | 07/18/20217 - 09/30/2027
- Utah On-Premise Alcohol Seller Training Certificate of Completion, UT-ON-02058221
Timeline
Certified Pharmacy Technician
MythicRx
12.2024 - 07.2025
Pharmacy Technician Advanced
Primary Children’s Hospital
03.2024 - 11.2024
Certified Pharmacy Technician
PharMerica Long-Term Care
10.2023 - 02.2024
Certified Pharmacy Technician
Byram Healthcare
04.2023 - 10.2023
Cashier
Smith’s Food and Drug
09.2022 - 03.2023
Certified Pharmacy Technician
Smith’s Food and Drug
11.2020 - 08.2022
Prior Authorization Coordinator
Medical Review Institute of America
07.2019 - 11.2020
Pharmacy Technician
Smith’s Food and Drug
10.2015 - 07.2019
Customer Service Manager
Smith’s Food and Drug
04.2015 - 10.2015
Bachelor of Arts - Interior Design
Salt Lake Community College
GED -
Granite Peaks
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