Kirsten Pratt
Summary
Dynamic leader with extensive experience in the Retail and Customer Service Industries, excelling in operations management and team building. Proven track record in enhancing sales and customer loyalty through strategic initiatives and effective problem resolution. Proficient in Excel and adept at fostering a collaborative work environment, driving high employee satisfaction and performance.
Overview
14
14
years of professional experience
Work History
General Manager
Vera Bradley
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, inventory, visuals and customer experience.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction evidenced by associate tenure and associate seasonal re-hire.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ability to lead, motivate and promote a team environment.
Store Manager
Vera Bradley
06.2018 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
Store Manager
Soft Surroundings
03.2016 - 06.2018
- Recruited, hired and trained entire team of 25 associates and supervisors for New Store Opening.
- Traveled extensively, a total of 32 trips, with the company to assist with NSO and training, also offering support to existing teams to aid in running their stores during personnel transitions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Beauty Department Lead for NSO.
- Assisted National Beauty Trainer with training implementation and written guidelines.
Assistant Store Manager
Soft Surroundings
04.2013 - 03.2016
- Traveled extensively with the company setting up NSO, while maintaining responsibilities at home store.
- Leveraged to give feedback to associates and conduct Disciplinary Action Forms.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Customer Service Representative
Image Solutions, LLC
06.2011 - 04.2013
- Handled all orders and customer service related issues around a just-in-time printer cartridge replacement program. The job entailed using 2 monitors and 3-5 software systems, providing excellent written and verbal communication skills via email and telephone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English
University of Colorado At Boulder
Boulder, COSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Workday
- Zebra
- Excel
- PowerBI
- ShopperTrak
Timeline
General Manager
Vera Bradley
10.2019 - Current
Store Manager
Vera Bradley
06.2018 - 10.2019
Store Manager
Soft Surroundings
03.2016 - 06.2018
Assistant Store Manager
Soft Surroundings
04.2013 - 03.2016
Customer Service Representative
Image Solutions, LLC
06.2011 - 04.2013
Bachelor of Arts - English
University of Colorado At Boulder
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