Kirsten Reyes
Pearland,TX
Summary
Motivated and results driven professional with over 7 years of experience in customer excellence, office administration, and strategic decision making. Equipped with exceptional problem-solving skills and a strong command of CRM software. Dedicated to fostering teamwork, driving collaboration, and achieving impactful outcomes in dynamic environments, with a clear focus on continued professional growth within an organization.
Overview
8
8
years of professional experience
Work History
Assistant Project Manager
SYNC Residential Corporate
10.2024 - Current
- Managed tenant communications, addressing inquiries and resolving issues to enhance resident satisfaction.
- Assisted in managing budgets and resource allocation for multiple ongoing projects.
- Coordinated leasing activities, including application processing and lease renewals, ensuring compliance with regulations.
- Oversaw property maintenance requests, prioritizing tasks to optimize response times and service quality.
- Developed and implemented marketing strategies for property listings, improving occupancy rates through targeted outreach.
- Mentored junior staff on best practices in project management methodologies and tools used by SYNC Residential Corporate.
Leasing Associate (Inside Sales)
Boxer Property
10.2023 - 12.2024
- Streamlined lease renewal process, managing 300+ monthly renewals while maintaining high tenant satisfaction and operational efficiency.
- Coordinate property tours, enhancing tenant engagement and interest.
- Generate detailed monthly reports, aiding in strategic decision-making.
- Oversee property administration and vendor management for operational efficiency and cost-effectiveness.
- Perform various administrative and office tasks as assigned.
Leasing Consultant
The Morgan Group
09.2022 - 09.2023
- Manage tenant relations, ensuring satisfaction and lease compliance.
- Coordinate maintenance, achieving high property standards.
- Streamline rent collection, reducing overdue payments.
- Maintain property documentation, ensuring regulatory adherence.
- Assist in budget preparation, enhancing financial accuracy.
- Fostered strong relationships with prospective tenants, addressing concerns and showcasing property features. Worked closely with maintenance team to ensure timely resolution of issues.
- Meticulously managed lease agreements, ensuring compliance with legal requirements. Conducted thorough property inspections, maintaining high standards of presentation.
Leasing Consultant
GWR
06.2018 - 03.2022
- Facilitated leasing process, boosting occupancy through strategic marketing and prospect engagement.
- Exceeded leasing targets through effective marketing initiatives and prompt follow-ups. Resolved tenant concerns swiftly, maintaining positive community atmosphere.
- Implemented advertising strategies, enhancing community visibility and prospect communication.
- Managed vendor contracts and compliance, ensuring efficient operations and cost-effectiveness.
- Assisted in budget preparation, optimizing capital expenditure for property maintenance.
- Coordinated with maintenance teams to ensure timely unit preparations. Contributed to team efforts in organizing community events, fostering resident engagement.
Education
High School Diploma -
Dobie HS
05-2015
Skills
- Yardi
- Vendor Management & Contract bidding
- AP/receivable & invoicing
- Problem-solving and critical thinking
- MS Office
- Team leadership and collaboration
- Operational Efficiency
- Time management
Timeline
Assistant Project Manager
SYNC Residential Corporate
10.2024 - Current
Leasing Associate (Inside Sales)
Boxer Property
10.2023 - 12.2024
Leasing Consultant
The Morgan Group
09.2022 - 09.2023
Leasing Consultant
GWR
06.2018 - 03.2022
High School Diploma -
Dobie HS