Kirsten Serrano
Derby,KS
Summary
Dynamic professional with a proven track record at Aldi Inc., excelling in relationship building and money handling. Committed to creating a positive and welcoming environment. Willing and excited to learn new skills and operations of a proud and well established workplace.
Overview
5
5
years of professional experience
Work History
Sales Associate
Aldi Inc.
Derby, KS
03.2024 - Current
- Assisted customers with product selection including recommending items based on ingredients and taste preferences
- Trained new associates on store policies, procedures, and customer service standards with hands on experience and compassion when things go wrong.
- Collaborated with team members to achieve sales goals and improve store performance to ensure guests are satisfied during the duration of their shopping experience
- Built relationships with customers to encourage repeat business and show support within our community
- Managed returns, exchanges and refunds in accordance with store policy while remaining respectful and patient
- Maintained store cleanliness and organization to promote a welcoming environment and ensure safety for all customers and staff
- Operated cash register efficiently, ensuring accurate transactions and customer service as well as troubleshooting any issues with cards and POS system
- Stocked shelves regularly, ensuring products were properly displayed and accessible while still promoting seasonal items and pointing out deals
- Taking advice from long time associates as well as constructive criticisms from leaders
- Remaining positive and kind when mishaps and errors occur with both staff and customers
Senior Associate
Jumpstart Gas
Mulvane, KS
04.2022 - 01.2024
- Communicate well and in a timely manner with vendors and sister locations
- Ensure safety checks are complete and honest to protect the integrity of the store
- Thorough stocking and inventory counts to keep the store running smoothly and well organized for suture orders
- Promote limited time items and memorize sales as they cycle while introducing customers to our online services and explaining rewards systems
LEOS Club President
Lions Club International
Mulvane, KS
06.2020 - 07.2023
- Led weekly meetings to facilitate communication among club members and encouraged younger members to continue upholding the traditions of the team
- Made arrangements for several volunteer and fundraising opportunities within the community while working with outside organizations for optimal participation
- Managed fundings for excursions and team building exercises to boost morale and entice potential members to join and continue a strong legacy of pride within the organization
Student Council Secretary
Mulvane High School
Mulvane, KS
08.2020 - 04.2022
- Assisted in planning school events such as dances, club meetings, sports events, and student council meetings; contributing to successful execution and attendance while representing school pride and upholding the schools main mission of respect, responsibility, kindness and leadership
- Remained available and approachable to under classmen and many smaller clubs to ensure all students were being fairly represented
- Happily and readily provided information to teachers and students regarding school activities and community opporotunities
Education
High School Diploma -
Mulvane High School
Mulvane, KS05-2024
Skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
- Money handling
- Upselling
- Friendly personality
Accomplishments
Increased memberships in school and community clubs while balancing work, school, several other club activities and volunteer work,
Languages
Spanish
Limited Working
Timeline
Sales Associate
Aldi Inc.
03.2024 - Current
Senior Associate
Jumpstart Gas
04.2022 - 01.2024
Student Council Secretary
Mulvane High School
08.2020 - 04.2022
LEOS Club President
Lions Club International
06.2020 - 07.2023
High School Diploma -
Mulvane High School