KIRSTEN SKINNER
MANKATO,MN
Summary
Optimistic leader with experience in organization, goals setting, event planning, and communication. Strong facilitator in cross-department co-management and top-level leadership. Track record of implementing strategies that enhance team performance and morale.
Overview
12
12
years of professional experience
Work History
Team Leader
Target
Mankato, MN
10.2021 - Current
- Led team in achieving operational goals through effective task delegation and workflow management.
- Trained and mentored new employees on store policies and customer service best practices.
- Streamlined inventory processes, resulting in improved stock accuracy and reduced shrinkage.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Monitored compliance with safety protocols, ensuring a secure shopping experience for customers and employees.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Poker Dual Rate Supervisor
Running Aces Casino & Racetrack
Forest Lake, MN
01.2018 - 03.2020
- Supervised daily operations of poker room, ensuring compliance with gaming regulations.
- Trained and mentored staff on customer service excellence and game procedures.
- Managed scheduling and staffing to optimize service levels during peak hours.
- Conducted performance evaluations, providing feedback to improve team efficiency.
- Implemented process improvements that enhanced player experience and operational flow.
- Resolved conflicts between players and staff, maintaining a positive gaming environment.
- Maintained game integrity by enforcing casino rules, regulations, and policies among staff and guests.
- Ensured compliance with gaming regulations by accurately tracking and reporting financial transactions.
- Maximized revenue by monitoring table limits, game pace, and dealer accuracy for optimal results.
- Managed inventory of poker chips, cards, and supplies to maintain proper stock levels for smooth operations.
- Enhanced dealer skills through comprehensive training programs focused on customer service techniques.
Poker Dual Rate Supervisor
Inn Of The Mountain Gods Resort and Casino
Mescalero, NM
12.2015 - 11.2017
- Analyzed gaming trends to inform strategic decisions and promotions for poker events.
- Collaborated with management to develop training programs for new dealers and supervisors.
- Streamlined communication between the poker room and other departments to ensure seamless guest experiences.
- Collaborated with security teams to maintain a safe gaming environment for all guests and employees.
- Implemented new promotions to drive increased attendance at poker tournaments resulting in higher revenues.
- Increased department efficiency through effective scheduling, shift management, and workload distribution.
- Coordinated special events such as charity tournaments or high-stakes games that attracted additional clientele.
- Developed strong relationships with VIP customers, providing personalized service to encourage repeat visits.
- Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Monitored chips purchases, table inventories, and player win ratios.
- Performed paperwork required for monetary transactions.
Branch Manager
World Finance
Las Cruces, NM
09.2014 - 12.2015
- Directed branch operations, ensuring compliance with regulatory standards and internal policies.
- Mentored team members to enhance performance and improve customer service excellence.
- Developed and implemented strategies to optimize loan processing procedures, increasing efficiency.
- Analyzed financial reports to identify trends and make informed decisions for branch growth.
- Oversaw staff recruitment and training programs, building a skilled and motivated workforce.
- Collaborated with regional management to align branch objectives with corporate strategies for growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Store Manager
World Finance
Ruidoso, NM
12.2013 - 09.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Collaborated with upper management to develop training programs focused on team development.
- Resolved customer issues effectively, enhancing overall satisfaction and loyalty rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Education
Electrical Engineering
Excelsior College
Albany, NY12-2028
High School Diploma -
Ruidoso High School
Ruidoso, NM05-2008
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Verbal and written communication
- Time management
Timeline
Team Leader
Target
10.2021 - Current
Poker Dual Rate Supervisor
Running Aces Casino & Racetrack
01.2018 - 03.2020
Poker Dual Rate Supervisor
Inn Of The Mountain Gods Resort and Casino
12.2015 - 11.2017
Branch Manager
World Finance
09.2014 - 12.2015
Assistant Store Manager
World Finance
12.2013 - 09.2014
Electrical Engineering
Excelsior College
High School Diploma -
Ruidoso High School