Kirsten Stevenson
Farmington,AR
Summary
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collections and Billing Specialist
Interim HealthCare
04.2022 - 10.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Dental Billing and Collections Manager
Dieterlen Dentistry
04.2020 - 04.2022
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Established procedures for collection of past due amounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Assisted in developing marketing strategies to attract new patients, expanding the practice's client base.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
Business Office Associate
Dental Depot
05.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Increased efficiency through streamlining invoicing procedures and payment tracking systems.
- Maintained status reports for client projects.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Expedited insurance verification procedures for prompt service delivery and claim processing.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Streamlined processes for insurance verification, resulting in faster appointment scheduling.
Certified Nursing Assistant
Comfort Keepers
05.2018 - 05.2019
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Prairie Grove High School
Prairie Grove, AR05-2018
Skills
- Data entry proficiency
- Billing software proficiency
- A/P and A/R expertise
- Claims processing
- HIPAA compliance
- Account reconciliation
- Denial management
- Payment posting
- Medical billing expertise
- Collections
- Accounts receivable management
- Problem-solving
- Multitasking and organization
- Data research
- Insurance confirmation
- Deductible management
- Billing cycle management
- Medical coding
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections and Billing Specialist
Interim HealthCare
04.2022 - 10.2022
Dental Billing and Collections Manager
Dieterlen Dentistry
04.2020 - 04.2022
Business Office Associate
Dental Depot
05.2019 - 04.2020
Certified Nursing Assistant
Comfort Keepers
05.2018 - 05.2019
- Certified Nursing Assistant (CNA)
- CPR Certification
High School Diploma -
Prairie Grove High School
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