Kirsten Thomas
Sneads Ferry,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Server
Splash by the Sea
Topsail, NC
04.2023 - Current
- Prepared checks, itemizing total meal costs and taxes.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
Hospitality Worker
Brooklyn Cafe
Wilmington, NC
10.2022 - 05.2024
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Organized special events such as banquets or corporate functions according to guest specifications.
- Operated cash registers accurately and efficiently during peak hours of business.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Greeted customers and provided them with menus.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Monitored inventory levels for all items used in the hospitality area.
- Conducted regular inspections of the premises to identify any maintenance needs.
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
Server
Daddy Macs Beach Shop and Grill
Surf City, NC
05.2022 - 04.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Hospitality Team Member
Buffalo Wild Wings
Wilmington, NC
03.2021 - 12.2021
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Operated cash registers accurately and efficiently during peak hours of business.
- Greeted customers and provided them with menus.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Assisted in seating guests and ensuring they were comfortable.
- Answered questions regarding menu items, special offers and other restaurant information.
Education
High School Diploma -
Topsail High School
Hampstead, NC01-2022
Some College (No Degree) - Cosmetology
Cape Fear Community College
Wilmington, NCSkills
- Professional Appearance
- Effective customer upselling
- Strong Work Ethic
- Sales Techniques
- Exceptional customer service
- Regulatory Compliance
- Guest Engagement
Accomplishments
- Deans List- Cape Fear Community College
- Presidents List- Cape Fear Community College
Timeline
Server
Splash by the Sea
04.2023 - Current
Hospitality Worker
Brooklyn Cafe
10.2022 - 05.2024
Server
Daddy Macs Beach Shop and Grill
05.2022 - 04.2023
Hospitality Team Member
Buffalo Wild Wings
03.2021 - 12.2021
High School Diploma -
Topsail High School
Some College (No Degree) - Cosmetology
Cape Fear Community College
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