Kirsten Tigler
SNELLVILLE,GA
Summary
Organized and dedicated administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Humidor Cigar
vernon genus
Snellville, GA
11.2022 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained schedule of class assignments to meet deadlines.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Customer Service/Customer Marketing Associate
Gaia Fresh
Ellenwood, GA
02.2021 - Current
- Drove data-oriented insights and learnings to inform marketing decisions.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Created monthly and quarterly marketing reports and ad hoc analysis.
- Utilized materials, guides, and other reference materials to provide best experience.
Serta Simmons
Bridgette
Atlanta, GA
01.2021 - 07.2024
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Modified existing software systems to enhance performance and add new features.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Administrative Assistant/Marketing Assistant Intern
Gourmet Express Catering
Decatur, GA
04.2019 - 10.2020
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Hospitality Sales Coordinator
Serta Simmons Bedding
Atlanta, GA
08.2016 - 04.2018
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer's needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Education
Some College (No Degree) - Biology/Pre Medicine
Valdosta State University
Valdosta, GABiology/Pre Medicine
Kennesaw State University
Kennesaw, GASkills
- Marketing Analytics
- Data and Trend Forecasting
- Sales Expertise
- Digital Media
- Collect Data
- Reading Comprehension
- Prepare Detailed Reports
- Social Media Content Creation
- Microsoft Office
Timeline
Humidor Cigar
vernon genus
11.2022 - Current
Customer Service/Customer Marketing Associate
Gaia Fresh
02.2021 - Current
Serta Simmons
Bridgette
01.2021 - 07.2024
Administrative Assistant/Marketing Assistant Intern
Gourmet Express Catering
04.2019 - 10.2020
Hospitality Sales Coordinator
Serta Simmons Bedding
08.2016 - 04.2018
Some College (No Degree) - Biology/Pre Medicine
Valdosta State University
Biology/Pre Medicine
Kennesaw State University
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