Kirsten Van Gundy
Johnstown,OH
Summary
Proven track record in enhancing customer relationships and driving sales growth at Mettler Toledo, demonstrating exceptional CRM proficiency and customer service skills. Excelled in managing sensitive information and coordinating tasks, achieving efficient lead management and contributing to team training. Skilled in negotiation and detail-oriented, significantly improving client satisfaction and operational efficiency.
Overview
37
37
years of professional experience
Work History
Service Inside Sales Specialist
Mettler Toledo
06.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Used CRM software to maintain detailed contact logs and account records.
SERVICE CONTRACTS & RENEWAL ADMINISTRATOR
Mettler Toledo
05.2016 - 06.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
COLLECTIONS COORDINATOR AMBULATORY CARE
CARDINAL HEALTH, NORTH AMERICA, Cardinal Health
06.2006 - 07.2016
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Collaborated with sales team to address credit risks, establishing credit limits and payment terms for new customers.
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
- Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.
- Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Military Police Officer
United Staes Army
10.1987 - 10.1991
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Conducted searches of individuals, vehicles and premises.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Assisted in special investigations and crime prevention programs.
Education
High School Diploma -
BROOKHAVEN HIGH
Columbus, OH06.1986
Skills
- Customer Relationship Management
- Sharepoint
- CRM / SAP Proficiency
- Attention to Detail
- Exceptional customer service
- Teams
Accomplishments
• Lean Six Sigma-Black Belt Projects
• SharePoint Projects Documentation of Processes for Taxes
• Certification: The Accounts Receivables Specialist Exam (TARN)
• White Belt Training Certificate
Timeline
Service Inside Sales Specialist
Mettler Toledo
06.2022 - Current
SERVICE CONTRACTS & RENEWAL ADMINISTRATOR
Mettler Toledo
05.2016 - 06.2022
COLLECTIONS COORDINATOR AMBULATORY CARE
CARDINAL HEALTH, NORTH AMERICA, Cardinal Health
06.2006 - 07.2016
Military Police Officer
United Staes Army
10.1987 - 10.1991
High School Diploma -
BROOKHAVEN HIGH