Kirsti Gonzales
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Head Bartender
The Whiskey Tavern
Covington
08.2024 - Current
- Led a team of bartenders to ensure efficient service during peak hours, enhancing customer satisfaction and loyalty.
- Trained and mentored new staff, fostering a knowledgeable team capable of delivering exceptional beverage experiences.
- Developed and implemented seasonal cocktail menus, increasing customer engagement and enhancing the establishment's brand reputation.
- Established strong relationships with regular patrons, enhancing community ties and promoting a welcoming atmosphere.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
waitress
The Velvet Cactus
New Orleans
04.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries, enhancing overall dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment, improving operational efficiency.
- Trained and mentored new waitstaff, fostering a cohesive team environment and ensuring adherence to service standards.
- Maintained cleanliness and organization of dining areas and service stations, contributing to a welcoming atmosphere for patrons.
- Handled cash transactions and processed payments accurately, ensuring smooth financial operations during busy service periods.
Waitress /Head Bartender
La Carreta Restaurant
Covington
02.2018 - 02.2023
- Provided exceptional customer service by accurately taking orders and ensuring timely delivery of food and beverages.
- Managed bar inventory and restocked supplies, maintaining a well-organized workspace and minimizing waste.
Education
Academy of The Sacred Heart
Grand Coteau, LASome College (No Degree) - Pre Nursing
University of Southern Mississippi
Hattiesburg, MSSkills
- Cocktail menu development
- Team leadership
- Customer engagement
- Staff training
- Service efficiency
- Cleaning standards
- POS systems
- Workstation organization
- Multitasking skills
- Strong communication skills
- Suggestive selling
Timeline
Head Bartender
The Whiskey Tavern
08.2024 - Current
waitress
The Velvet Cactus
04.2024 - Current
Waitress /Head Bartender
La Carreta Restaurant
02.2018 - 02.2023
Academy of The Sacred Heart
Some College (No Degree) - Pre Nursing
University of Southern Mississippi