Kirsti Spence
Spring,TX
Summary
Results-driven Manager with a strong track record in optimizing client experiences and driving sales growth. Demonstrated ability to lead teams, manage operations, and implement effective marketing strategies. Recognized for building a loyal client base through exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Manager
Sun Spa Tanning & Day Spa
- Oversaw daily operations to ensure optimal client experience and satisfaction.
- Managed employee schedules to maintain adequate staffing and service levels.
- Executed membership sign-ups and renewals, driving sales and revenue growth.
- Maintained cleanliness and organization of spa facilities to uphold company standards.
- Handled cash management, including processing transactions and reconciling sales reports.
- Achieved top rankings in commission earnings through exceptional sales performance.
Wait Staff Member/ Maintenance
Carrabba‘s Italian Grill
11.2021 - Current
- Assisted in food preparation to meet specific dietary needs and preferences.
- Displayed extensive knowledge of menu offerings, enabling informed recommendations for diners.
- Maintained organized dining areas to uphold restaurant hygiene standards.
- Provided exceptional customer service by explaining menu items and preparation methods.
- Supported catering events by setting up stations, serving food, and engaging with attendees.
- Collaborated with kitchen staff to ensure prompt order preparation and delivery.
- Helped maintain inventory by accurately recording stock usage and communicating needs.
- Demonstrated multitasking abilities by managing multiple tables without compromising service quality.
- Opening duty’s cleaning service
- Sweeping mopping sanitation
- Cleaning and restocking
- Marking sure everything is clean and full never dirty and empty
- Cleaning dishes
- Portioning and cutting vegetables
Wait Staff Member
Big City Wings
02.2018 - 05.2020
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Wait Staff Member
Cracker Barrell Old Country Store
07.2015 - 03.2018
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Klein Collin’s
Springtown, TXLCDC
Lone Star College
Houston, TXSkills
- Sales management
- Customer engagement
- Team leadership
- Operational oversight
- Cash management
- Staff scheduling
- Marketing strategies
- Client retention
- Quality assurance
- Revenue growth
Accomplishments
Consistently recognized for excellence in both customer service and sales, I was voted top server for friendliness and received an award for outstanding performance. During my time as manager at a tanning salon, I ranked number one in sales and earned the highest commission—maintaining perfect attendance while always arriving on time. My dedication to professionalism, promptness, and exceptional results has been a driving force throughout my career."
Timeline
Wait Staff Member/ Maintenance
Carrabba‘s Italian Grill
11.2021 - Current
Wait Staff Member
Big City Wings
02.2018 - 05.2020
Wait Staff Member
Cracker Barrell Old Country Store
07.2015 - 03.2018
Manager
Sun Spa Tanning & Day Spa
Klein Collin’s
LCDC
Lone Star College
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