Kirstie Krueger

• Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
• Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
• Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
• Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.

• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Helped home owners tap into their home equity and achieve their financial goals
• Explained product overview and pricing options that helped the homeowner find the best fit for their needs
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Exceeded sales goals by an average of 12% every quarter
• Hired and created a team of 10 account coordinators that successfully headed the customer service department.

• Scheduled and supervised both maintenance and caretaking daily operations and projects including renewal and vacant inspections while ensuring inventory expectations are met.
• Work with over 500 residents to address needs and concerns by provideing the best solution while providing excellent customer service
• Executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
• Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements.
• Analyzed and delivered accurate financial and operational performance reports. Decreased errors by 20%.
• Strengthened relationships with current accounts through consistent and frequent communication.

Key Achievements:

Increased overall monthly NOI by more than 6% and increased physical occupancy by 8% maintaining a 98% average.

Won sales agent of the month for for my company in DFW in 2017 and 2018

Won top 5 Assistant Property Manager for the company in 2019

• Handled customers payments and complaints while finding the best solution to their problems within companies policies
• Checked amount details and fraud markers for transaction papers such as checks and money orders
• Increased quarterly sales by 5%
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.