Kirstie Mack

1. Received requests from claimants, employer, attorneys and the State to Audit and research for information to confirm that it matched what was showing in our system.

2. Worked on Multiple Software systems including, but not limited to: Word, Outlook, Avaya, Sales Force, Excel, Teams, Internal Intranet, knowledge base(internal), Share point, Otech, Nice, Unisys, and Genesis.

3. Performed Data entry by inputting updated information and codes.

4. Sent out forms requesting more information, audit information, appeal requests, and denials.

5. Followed department procedures and state regulations at all time.

6. Worked with Digital files that were scanned in, and added new documents as they were sent in by the claimant, employer, or attorneys.

7. I proofread all work, and edited/updated claims/files that contained errors.

8. Received inbound phone calls, and performed outbound phone call to interview claimant/employer, and/or get clarification on any statement that was made by the claimant and/or the employer.

9. Performed other administrative duties to escalate and communicate with other departments to resolve larger problems contained on a higher level that another department would handle.

1. Received phone inquiries for requests for information regarding bill, account, or how to qualify for a service or procedure.

2. Performed various clerical duties such as responding to emails, answering phones inbound, making outbound calls as needed, inputting data in our system.

3. Worked with various software for a multitude of companies that the company contracted with, such as Word, Sales force, outlook, Avaya, Five9, Excel, and many more.

4. Would keep up on trainings that were required by the state/county laws.

5. Created, processed, and digitally filed documents in Alphabetical order depending on the company and or project.

6. Collected payments for billing, and assisted in financial arrangements on a as needed basis.

7. Maintained and monitored records.

8. Scheduled equipment maintenance requests,

9. Made and cancelled appointments.

10. Performed other clerical duties such as responding to emails, and requesting more information through the mail and over the phone in order to update files accordingly.

1. Received phone inquiries for requests for information regarding bill, account, or how to qualify for a service or procedure.

2. Performed various clerical duties such as responding to emails, answering phones inbound, making outbound calls as needed, inputting data in our system.

3. Worked with various software for a multitude of companies that the company contracted with, such as Word, Sales force, outlook, Avaya, Five9, Excel, and many more.

4. Would keep up on trainings that were required by the state/county laws.

5. Created, processed, and digitally filed documents in Alphabetical order depending on the company and or project.

6. Collected payments for billing, and assisted in financial arrangements on a as needed basis.

7. Maintained and monitored records.

8. Scheduled equipment maintenance requests,

9. Made and cancelled appointments.

10. Performed other clerical duties such as responding to emails, and requesting more information through the mail and over the phone in order to update files accordingly.

1. updated, ordered and maintained inventory as needed.

2. Greeted and assisted customers as they came in the store when they had questions about a product.

3. Setup displays to feature new products.

4. Stocked new product as it came in to add to inventory.

5. Maintained and logged notes for each store.

1. Fulfilled orders, requests, and exchanges when processing orders for customers.

2. Provided excellent customer service by assuring that the customers needs were fulfilled.

3. Delivered the customer's order in a timely fashion.

4. Provided feedback regarding back orders, delays, and status updates.

1. Processed, maintained, and audited a minimum of 70 case files daily.

2. Performed data entry, customer interviews, employer interviews data entry, audits, skip tracing , calculated income to verify stated income.

3. Audited documents received to detect fraudulent documents, and validate authentic documents.

4. Made timely determinations, and closed loans when everything met all criteria.

5. Kept dealers up to date with the status of the loan process, and what the next steps were going to be.

6. Audited wages to ensure they met loan standards to fund the loan.

7. Verified, Authenticated documents submitted for identification, financial institutions, and for internal audits.

8. Provided excellent customer service.

9. Performed other clerical duties such as typing, responding to emails, making necessary outbound calls, and responding to inbound calls.

10. Proofread, edited, and processed loans in a timely fashion.

11. Worked on multiple software such as Word, Excel, outlook, Avaya, Sales force, DMV search systems, knowledge base, skip tracing websites and more.

1. Performed data entry, Applied liens, and filed the necessary paperwork with the department of motor vehicles.

2. Kept up with laws and regulations for 50 states to ensure when filing a lien on Titles that all laws and regulations were followed.

3. Made all outbound calls to dealers and consumers whenever necessary.

4. Performed various clerical duties including but not limited to: typing, copying, faxing, mailing, emailing, answering phone calls, and maintaining files for future use.

5. Audited, Reported any fraudulent loan activity to the appropriate department

6. Mailed out forms and correspondence when more information was needed.

7. Made necessary outbound phone calls to update records on file.

1. Adhered to and superseded metric goals.

2. Greeted customers, answered phones, responded to customer requests regarding customer accounts, payments, and maintenance of records.

3. Answered a high volume of dual inbound chats and outbound calls.

4. Assisted customers in locating products, and finding alternatives when the item they were looking for was not currently available.

5. Assisted in processing orders by making outbound callers to finish the payment process.

6. Responded to consumer emails regarding product launches, or if a consumer was upset regarding a product or service in a timely manner.

7. Performed other clerical duties such as responding to emails, taking payments, processing orders, finding alternatives to products the customer was not able to get.

8. Did audits to monitor when potential fraud was detected.

9. Proofread, edited and updated customer accounts.

10 Monitored and maintained customer data base.

11. Used software such as salesforce, Outlook, Word, Avaya, Excel and other word processing systems to help need to create, edit and maintain the customer account.