KIRSTIE MONTGOMERY
Rogers,AR
Summary
Dedicated and results-driven Retail Analyst with a proven track record of leveraging data-driven insights to optimize retail operations and drive revenue growth. With excellent communication skills and a collaborative approach, I am committed to driving cross-functional teamwork and delivering impactful solutions in fast-paced retail environments. My passion for staying ahead of industry trends ensures that I contribute to maintaining a competitive edge and achieving sustainable business success.
Overview
13
13
years of professional experience
Work History
Retail Analyst
Acosta Sales & Marketing
05.2023 - Current
- Analyze various aspects of the business and provide insights and recommendations for improving performance
- Utilizing data from NIQ and PowerBI for reporting to interpret the data effectively to the team
Client Services Coordinator II
Acosta Sales & Marketing
08.2022 - 05.2023
- Input data into the company database for the representatives in the field to execute
- Maintained and managed customer files and databases
- Collaborated with other departments to develop ways to increase customer satisfaction
General Merchandise Lead
Sam's Club
03.2020 - 08.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Monitored inventory levels and made necessary adjustments to maximize sales and profits
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Collaborated with warehouses to resolve shipment issues
General Merchandise Manager
Sam's Club
08.2019 - 03.2020
- Monitored inventory levels and made necessary adjustments to maximize sales and profits
- Motivated and mentored merchandise team to achieve high performance and job satisfaction
- Coordinated and directed buying team, enforcing compliance with company standards
Manager in Training
Sam's Club
06.2019 - 08.2019
- Worked with Fresh departments to hit specs to drive a decrease in overall throws and shrink
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty
- Developed systems and procedures to improve operational quality and team efficiency
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Club Pickup Lead
Sam's Club
09.2017 - 06.2019
- Increased order volume by 75% by delivering superior customer service and taking care of the members
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Developed and implemented individualized goals for associates on the CPU team
- Implemented process to decrease shrink and phantom inventory in the club
Veterinary Technician
Noah’s Ark Veterinary Svcs
05.2010 - 08.2015
- Cared for patients and pets, assisted with sales, learned basic leadership skills, streamlined customer checkout process
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Administered medications to animals in treatment and documented changes in condition
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
Education
Certification - Certified Retail Analyst Program
Northwest Arkansas Community College
Bentonville, AR07.2023
Bachelor of Science - Animal Science
University of Arkansas
Fayetteville, Arkansas12.2016
Skills
- Retail Link
- Syndicated Data
- Data Analysis
- MS Office
- Market Analysis
- Retail Merchandising
- Critical Thinking
- Analytical Skills
- Communication
Timeline
Retail Analyst
Acosta Sales & Marketing
05.2023 - Current
Client Services Coordinator II
Acosta Sales & Marketing
08.2022 - 05.2023
General Merchandise Lead
Sam's Club
03.2020 - 08.2022
General Merchandise Manager
Sam's Club
08.2019 - 03.2020
Manager in Training
Sam's Club
06.2019 - 08.2019
Club Pickup Lead
Sam's Club
09.2017 - 06.2019
Veterinary Technician
Noah’s Ark Veterinary Svcs
05.2010 - 08.2015
Certification - Certified Retail Analyst Program
Northwest Arkansas Community College
Bachelor of Science - Animal Science
University of Arkansas
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