Teddy Schmitt
Saint Louis,MO
Summary
Operations and sales professional with over 4 years of day-to-day experience in the consumer packaged goods industry, specializing in wholesale operations. Skilled in managing the order flow between NetSuite and Third Party Logistics (3PL) partners and monitoring fully integrated EDI partners' compliance with Key Account EDI partners. Proven ability to ensure timely and accurate transmission of documents for completed integrations and monitor the EDI implementation of new accounts. Responsible for establishing and maintaining an accurate inventory representation and allocation balance between 3PL and NetSuite, as well as inputting and receiving inbound shipments. Demonstrated skills in NetSuite, 3PL communications and OMS, Shopify, SPS, Excel, Order Management and Order Flow, EDI processing and compliance. Data driven approach to forecasting an analysis for large data-sets comprised of both consumption and transaction data. Possess problem-solving and critical thinking skills in a fast-paced, high-growth environment.
Overview
7
7
years of professional experience
Work History
Sales Analyst/Customer Experience Manager
Spring Foods
St. Louis, MO
09.2023 - Current
- Managed sales reporting and forecasting for multiple brands (The Sola Company & Essential Baking Co.)
- Developed and implemented sales strategies to increase customer base and revenue growth.
- Managed EDI integration projects involving multiple teams across different locations.
- Developed and implemented long-term forecasting models and techniques to predict future demand.
- Analyzed customer trends, seasonality, promotional activities and other factors to forecast sales volume.
- Collaborated with cross-functional teams to ensure accuracy of forecasts.
- Created dashboards that enable sales teams to monitor progress towards quarterly targets.
- Developed and maintained a comprehensive set of reports to track sales performance against goals.
- Performed ad hoc analysis as needed to support management decisions.
- Leveraged KeHe Connect, Retail Link, Spins, Circana, and other partner and 3rd party resources to build digestable reports.
Product Support Specialist
Fulfil.io
Charlotte, NC
07.2023 - 09.2023
- 1 month contract, offered but did not accept full time Technical Account Manager position following completion of contract.
- Provided technical support to customers via phone, email and chat.
- Completed one month boot camp learning the Fulfil.io ERP system and troubleshooting live customer issues.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Documented all customer interactions in the help desk ticketing system.
Wholesale Operations Lead
BRUMATE
Denver, CO
12.2022 - 07.2023
- Manage daily wholesale order flow between NetSuite and Third Party Logistics Partners, ensuring timely and accurate transmission of orders, fulfillment records, and invoices.
- Monitor the EDI implementation of new accounts, leading teams from SPS and 3PL to reach fully integrated status.
- Responsible for establishing and maintaining accurate inventory representation and allocation balance between 3PL and NetSuite
- Input and receive inbound shipments against PO using documents from freight forwarding partners.
- Manage past and current chargeback analysis, dispute, and resolution, leading to over $400,000 in recouped revenue.
- Drive initiatives to continuously increase systematic efficiency and accuracy in the areas of order to cash and procure to pay.
- Centralize freight details for all wholesale customers to effectively and efficiently ship large wholesale orders via LTL, saving on freight costs.
- Facilitate international and FOB orders with distribution, PPI, and corporate partners.
Wholesale Operations Specialist
BRUMATE
Denver, CO
07.2022 - 12.2022
- Manage daily wholesale order flow between NetSuite and Third Party Logistics Partners, ensuring timely and accurate transmission of orders, fulfillment records, and invoices.
- Manage and monitor fully integrated EDI partners to ensure compliance for Key Accounts.
- Responsible for establishing and maintaining accurate inventory representation and allocation balance between 3PL and NetSuite
- Input and receive inbound shipments against PO using documents from freight forwarding partners.
- Spearheaded project to resolve past and current chargebacks: actively analyzed, disputed, and resolved hundreds of chargebacks across several trading partners, leading to over $400,000 in recouped revenue.
Accounting & Operations Analyst
The Normal Brand
St. Louis, MO
05.2021 - 05.2022
- Manage A/R collection and assist with A/P.
- Manage relations with over 250 wholesale accounts across the country, as well as facilitating over $3 million in wholesale orders with a local third party fulfillment center
- Manage all Drop-Ship programs, primarily the Nordstrom Drop-ship program for over 2,500 orders valued at over $300,000 MSRP
- Provide customer service and solutions to both wholesale and retail customers
- Create invoices for factories, logistics companies, and retailers.
- Calculate landed cost of products previously using QuickBooks and now using NetSuite.
- EDI Compliance for major retailers via SPS Commerce
Intern
The Normal Brand
St. Louis, MO
01.2016 - 05.2021
- Attended and facilitated company events such as LouFest VIP sales, holiday parties, store openings, and sample sales
- Created social media posts for Instagram, TikTok, and Snapchat
- Data entry involving creating customer lists for marketing purposes, cost data, profit and loss projections, and duty rates for imported goods.
Education
Business Administration
Regis University
Denver, CO05.2021
St. Louis University High School
St. Louis, MO05.2017
Skills
- NetSuite by Oracle
- Microsoft Excel
- SPS Commerce
- Intuit Quickbooks
- Acumatica
- Shopify
- KeHe Connect
- Retail Link
- Spins
- Circana
- EDI transmission and compliance
- 3PL communications and OMS
- Order Management and Order Flow
- Leadership
- Written Communication
- Critical Thinking
- Multitasking
- Customer Relations
- Problem-solving
- Demand Planning/Sales Forecasting
Timeline
Sales Analyst/Customer Experience Manager
Spring Foods
09.2023 - Current
Product Support Specialist
Fulfil.io
07.2023 - 09.2023
Wholesale Operations Lead
BRUMATE
12.2022 - 07.2023
Wholesale Operations Specialist
BRUMATE
07.2022 - 12.2022
Accounting & Operations Analyst
The Normal Brand
05.2021 - 05.2022
Intern
The Normal Brand
01.2016 - 05.2021
Business Administration
Regis University
St. Louis University High School
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