Kirstie Tincher

•Led all aspects of store operations, including customer experience, staff development, visual merchandising, purchasing, inventory management, and compliance.

•Directed hiring, training, and goal-setting to drive productivity and uphold brand standards.

•Strategically planned product purchasing for the store based on sales numbers and market trends.

•Collaborated with corporate supply chain, inventory management, and IT teams to create and implement an inventory management process for our store.

•Worked closely with the corporate planning, production, and inventory management teams to ensure smooth ordering and delivery process.

•Planned and executed in-store events, including booking vendors, working with legal team on contracts, creating purchase orders, and leading the events.

•Collaborated with corporate partnership and marketing teams on social media presence and community outreach.

•Maintained compliance with state/federal regulations and ensured safe, customer-focused environment.

•Assisted store manager in daily operations, focusing on inventory management, and visual merchandising to ensure smooth store functionality and driving profitability.

•Led and coached team to exceed sales goals, deliver exceptional customer service in alignment with its Vans brand standards.

•Acted as the district trainer on inventory management.

•Focused on succession planning to ensure we had a strong internal bench of qualified leadership candidates.

•Assisted store manager in scheduling and tracking labor cost.

•Tracking and training team on KPI’s and shrink.

•Worked on a travel team to build new store’s from the ground up in addition to training a new team for a successful store grand opening.

•Supported daily store operations by driving sales, monitoring KPI’s, and ensuring a high-quality customer experience.

•Coached and supervised retail team members, providing feedback and fostering a positive, inclusive work environment.

•Modeled effective sales techniques to enhance customer engagement and brand loyalty.

•Maintained visual merchandising standards and ensured adherence to operational policies and procedures.

•Demonstrated strong leadership, problem-solving, and communication skills in a fast-paced, team oriented setting.

• Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
• Coordinated appointment scheduling and maintained accurate client records in electronic systems.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• Trained new staff on operational procedures and customer service standards to enhance team performance.
• Implemented inventory management practices, ensuring availability of supplies for smooth daily operations.
• Monitored cleanliness and organization of reception area to create welcoming environment for clients.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.