Kirstie Zeller
WEAP
Racine,WI
4
Languages
1
Certification
10
years of professional experience
Compassionate ABA Technician with expertise in individualized treatment plans and effective communication. Focused on improving client behavioral outcomes and collaborating with multidisciplinary teams to drive impactful results.
Work History
ABA Technician
3 Years 4 Months- Implemented individualized treatment plans for clients, enhancing behavioral outcomes and communication skills.
- Conducted data collection and analysis to monitor client progress and adjust strategies effectively.
- Collaborated with multidisciplinary teams to ensure cohesive care and adherence to best practices.
- Trained new staff on ABA techniques and company protocols, fostering a supportive learning environment.
- Developed visual aids and resources to enhance client engagement during therapy sessions.
- Assured compliance with regulatory standards, maintaining high-quality care and documentation accuracy.
- Maintained thorough documentation of client progress, session notes, and treatment plan updates for review by supervisory staff members.
- Implemented creative methods for teaching social skills, including role-play scenarios, video modeling, and group activities.
- Led small group sessions focused on improving social interactions among peers.
- Reduced maladaptive behaviors with the implementation of function-based interventions.
- Delivered services in diverse settings such as homes, daycare centers and other community settings and maintained confidentiality of information regarding children and families.
- Promoted generalization of learned skills by incorporating natural environment training strategies.
- Adapted instructional materials according to each client''s unique learning style and preferences for optimal success.
- Fostered a supportive learning environment that encouraged collaboration, problem-solving, and self-advocacy among clients.
- Contributed valuable input during team meetings regarding program modifications based on data analysis results.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of ABA therapy.
Mechanical Technician
1 Year 5 Months- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance on machinery to ensure optimal performance and reliability.
- Resolved mechanical issues using both technical and manual skills.
- Trained new technicians on safety protocols and operational procedures effectively.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Monitored equipment performance to confirm proper and efficient function.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Kept detailed records of repairs and maintenance for reference in future work.
- Supported continuous improvement initiatives by actively participating in cross-functional teams focused on process optimization.
- Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.
Social Media Manager
10 Months- Developed and implemented social media strategies to enhance brand visibility across platforms.
- Managed content calendars, ensuring timely delivery of engaging posts aligned with marketing goals.
- Collaborated with graphic designers to create visually appealing content that resonates with target demographics.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Sales Associate
10 Months- Assisted customers with product selection and program enrollment to enhance engagement.
- Facilitated training sessions for new members, improving onboarding efficiency and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Head Server
2 Years 2 Months- Oversaw daily operations, ensuring seamless service and adherence to quality standards.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Evaluated customer feedback to identify areas for service enhancement and training needs.
- Led team meetings to communicate objectives, share updates, and foster collaboration.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Private Nanny
1 Year 8 Months- Developed and implemented engaging educational activities tailored to children's developmental needs.
- Coordinated daily schedules, including meals, naps, and recreational activities, ensuring smooth routines.
- Established effective communication with parents regarding children's progress and behavioral observations.
- Managed household tasks such as laundry and meal preparation to maintain a clean and organized environment.
- Provided emotional support and guidance to children, fostering positive self-esteem and social skills.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate of Applied Science - Automotive Mechanics
Master of Science - Theological Library Science
Skills
Data collection
Behavior assessment
Reinforcement procedures
Troubleshooting techniques
Behavioral intervention
Client advocacy
Teamwork and collaboration
Office administration
Written and verbal communication
Organizational skills
Attention to detail
Multitasking Abilities
Computer skills
Mechanical maintenance and repairs
Problem-solving
Certification
- RBT - Registered Behavior Technician
Languages
English
Native or Bilingual
Japanese
Elementary
Turkish
Elementary
German
Elementary
Timeline
ABA Technician
WEAP
04.2023 - CurrentRead More
Mechanical Technician
Nissan North America, Inc.
09.2021 - 02.2023Read More
Social Media Manager
Dog Days Ink Publishing
06.2021 - 04.2022Read More
Sales Associate
Boy Scouts of America
08.2020 - 06.2021Read More
Head Server
JMK Nippon
01.2018 - 03.2020Read More
Private Nanny
Williams Family
04.2016 - 12.2017Read More
Puritan Reformed Theological Seminary
Master of Science from Theological Library Science
Read More
Rock Valley College
Associate of Applied Science from Automotive Mechanics
Read More