Yvenie Martino
Gresham,OR
Summary
Bring organization, enthusiasm, dedication, responsibility, and excellent work ethics, combined with the desire to utilize my obtained skills through years of experience to stimulate and foster success.
Experienced Program Administrator with a background in overseeing and improving programs to boost efficiency. Bring strong leadership skills, the ability to manage multiple tasks simultaneously, and a keen eye for strategic planning. Recognized for fostering team collaboration, and consistently delivering projects on time. Previous work has delivered tangible improvements in program performance and productivity.
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement. Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations.
Overview
15
15
years of professional experience
Work History
ABA Technician
Positive Behavior Services
Portland, Oregon
05.2025 - Current
- Implemented individualized treatment plans for clients with developmental disabilities.
- Collaborated with families to reinforce behavioral strategies at home.
- Monitored client progress and documented behavioral data consistently.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Conducted assessments and observations to evaluate the progress of each client's plan.
- Collected and analyzed data from various sources as part of research projects.
Intake Coordinator- Contract
Genentech
Portland, OR
08.2025 - 01.2026
- Managed patient intake processes and ensured accurate information collection.
- Resolved patient inquiries and concerns related to the intake process promptly.
- Maintained confidential client records in compliance with privacy regulations.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained clinical records and required paperwork in compliance with agency standards.
Program Administrator
New Narrative
Gresham, OR
06.2023 - 04.2025
- Coordinated meetings, conferences, workshops, and special events related to the program.
- Managed day-to-day operations associated with running a successful program.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Hired and developed staff members to collaboratively achieve program goals.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Organized and maintained documents, files and records.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored office supplies to replenish needed inventory before depletion.
- Established work procedures or schedules to organize daily work of administrative staff.
- Developed and implemented program policies and procedures.
- Collected key program data and analysis to support continuous improvement.
Lab Assistant
Lab Corp
01.2022 - 06.2023
- Collect patient urine and/or oral fluid (saliva) specimens
- Process and package collections or shipping
- Serve as an intermediary between the practice / clinic and the laboratory
- Record patient information, physician order details, and pertinent laboratory information
- Resolve specimen concerns with billing or patient information in ordering portal
- Order and maintain collection supplies inventory onsite
- Observe collection for Millennium Health specimens (when applicable)
- Driving from/to multiple facilities may be required and occasional overnight coverage.
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Ensured compliance with all safety regulations when performing experiments.
- Recorded and reported test results accurately according to established procedures.
Office Assistant COVID-19 Tester
Multnomah County
12.2020 - 01.2022
- Perform a wide variety of moderately complex office support work including filing, billing, copying, data entry, and gathering and providing information to and from various sources.
- Communicate progress on tasks and relay any urgent information in a timely manner to the Manager and Department Director.
- Provide culturally centered education and outreach about the COVID-19 vaccine.
- Communicate and collaborate frequently and effectively across departments and other maximize communities.
- Work closely with Latino Network personnel to provide up to date vaccination education and resources.
- Facilitate EMR/EPIC Registration.
- Maintained an organized filing system of paper documents and electronic files.
- Answered and directed phone calls to appropriate staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Computed, recorded and proofread data or reports.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Facility Services Coordinator
BGIS
12.2019 - 12.2020
- Meet and greet clients and visitors
- Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
- Assist the internal site management team acting as the conduit for client requests as well as other requests as required
- Assist with visitor/contractor escorts and instructing and supervising as required.
- Manage the collection and distribution of internal and external mail & courier deliveries.
- Manage the delivery of consumables throughout the refresh areas.
- Support in the provision of building access cards to staff and contractors.
- Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
- Administration duties as required.
- Invoicing receipting and reconciliation.
- Data entry & records management.
- Work Order management.
- Maintain distribution lists.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
Specimen Collector
Millennium Health
12.2018 - 12.2019
- Collect patient urine and/or oral fluid (saliva) specimens
- Process and package collections or shipping
- Serve as an intermediary between the practice / clinic and the laboratory
- Record patient information, physician order details, and pertinent laboratory information
- Resolve specimen concerns with billing or patient information in ordering portal
- Order and maintain collection supplies inventory onsite
- Observe collection for Millennium Health specimens (when applicable)
- Driving from/to multiple facilities may be required and occasional overnight coverage.
- Implemented quality assurance measures designed to reduce errors in sample collections.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Captured client and specimen data electronically to build and update files.
- Verified patient information accuracy on specimen labels.
Lead Staff Manager
Coat Rehab Services
07.2015 - 12.2018
- Supervise and monitor medical and other needs for residents.
- Ensure day-to-day operations of the faculty as well as well-organized and meet clients’ needs.
- Monitor use of existing supplies, equipment, and furnishings to avoid waste and financial loss through abuse or misuse.
- Schedule and conduct staff weekly meetings, maintain acceptable work standards.
- Take clients to various appointments or social visits.
- Handled customer inquiries via phone and email, providing timely and effective solutions.
- Coordinated meeting schedules and prepared necessary materials for team briefings.
- Processed and filed documentation, ensuring accuracy and confidentiality.
- Maintained positive working relationship with fellow staff and management.
- Prepared invoices for payment processing according to established guidelines.
Data Entry/Intake Coordinator
Portland Pain Care
06.2013 - 07.2015
- Answer telephones, schedule and confirm appointments, and verify insurance.
- Maintain medical records, process patient requests, and register patients.
- Maintain office equipment and supplies, faxed, copied, and collected documents.
- Complete Benefits, eligibility verification.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Monitored client progress and updated case files accordingly.
Front Desk Receptionist/Referral Coordinator
Mt View Family Practice
06.2011 - 06.2013
- Admin/Clerical support. Answered telephones, scheduling, extensive data entry, process and collect copays.
- Monitor daily the Intake outlook inbox.
- Triage faxes to appropriate parties within the team.
- Monitor daily the Epic Pool and personal Intake basket daily.
- Contact referring provider/practice to obtain necessary clinical and demographic information.
- Communicate with other departments and referring provider.
- Accurately verify patient information including demographic & insurance coverage. Make updates via Epic when necessary.
- Complete benefits, eligibility and insurance verification, obtained referrals, and collected payments.
- Maintain, medical records and coordinator/DME/Imaging/authorization.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a clean and organized reception area to uphold company image.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
Education
High School Diploma -
James Madison High School
Portland 06-2006
Skills
- Patient register
- Data entry
- Maintained medical records
- Electronic billing
- Multi-line phones
- EMR systems
- Insurance verification
- Explanation of benefits
- CPT
- Call center
- HIPAA
- ICD-9
- ICD-10
- epic
- Strong writing skills
- Workday
- SharePoint
- Data collection
- Payments processing
- Program management
- Quality assurance
- Data analysis
- Employee recruitment
- Performance assessment
- Regulatory compliance
- Budget management
- Customer service
- Documentation management
- Team collaboration
- Staff training
- Project coordination
- Conflict resolution
- Multitasking abilities
- excellent communication
- Electronic filing systems
- scheduling and calendar management
- Interpersonal skills
- Curriculum development
- Problem solving
- Meeting facilitation
- Critical thinking
- Budgeting and financial management
- Performance evaluations
- Payroll and budgeting
- Staff scheduling
- Inventory and supply oversight
- Problem-solving aptitude
- Compliance management
- Workflow planning
- Organizational skills
- Market research
- Multitasking capacity
- Data entry
- Business administration
- CRM software
- Budget administration
- Insurance verification
- Patient scheduling
- Referral management
- Medical record maintenance
- Epic Systems
- CPR/AED
- scheduling software
- Manage records
- Medical scheduling
- Heartsaver First Aid, CPR, AED (First Aid, CPR, AED)
- Electronic patient charts
- Acute and rehabilitative care
- Health education
- Microsoft Office
- Microsoft Word
- Good telephone etiquette
- Computer skills
- Epic charting
- Medicaid billing procedures
- Pre-authorizations
- Insurance precertification processes
- Multi-line phone proficiency
- Referral waitlist management
- Interview patients
- Co-payment collection
- Referral tracking
- Behavioral strategy implementation
- Parent training
- Applied behavior analysis
- Visual supports
- Autism spectrum
- Behavioral assessment
- Prompting strategies
- Motor skills development
- Behavior reduction techniques
- Behavior reduction
- Reinforcement techniques
- Natural environment training
- Behavior observation
- Patient records management
References
- New Narrative:Supervisor Wilfrida Fleurima- RN-BSN
- Multnomah county health department Operations Supervisor- Montana Dennard
- Multnomah county health department- Alicia Rainer -Medical assistant
Timeline
Intake Coordinator- Contract
Genentech
08.2025 - 01.2026
ABA Technician
Positive Behavior Services
05.2025 - Current
Program Administrator
New Narrative
06.2023 - 04.2025
Lab Assistant
Lab Corp
01.2022 - 06.2023
Office Assistant COVID-19 Tester
Multnomah County
12.2020 - 01.2022
Facility Services Coordinator
BGIS
12.2019 - 12.2020
Specimen Collector
Millennium Health
12.2018 - 12.2019
Lead Staff Manager
Coat Rehab Services
07.2015 - 12.2018
Data Entry/Intake Coordinator
Portland Pain Care
06.2013 - 07.2015
Front Desk Receptionist/Referral Coordinator
Mt View Family Practice
06.2011 - 06.2013
High School Diploma -
James Madison High School