Kirstin Fisher
Grand Prairie,TX
Summary
As a dedicated and results-driven professional, I have consistently demonstrated excellence in customer service and operational support. With a proven track record of effective team leadership, strategic planning, and process improvement, I am passionate about creating meaningful contributions within dynamic team environments. My goal is to leverage my exceptional communication skills, adaptability, and problem-solving abilities to exceed organizational objectives and enhance customer satisfaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Delta Air Lines
11.2017 - Current
- Led and mentored teams to deliver exceptional customer service, fostering a culture of positivity and collaboration that improved team performance and customer satisfaction
- Proactively gathered customer requirements to ensure timely issue resolution and enhanced satisfaction
- Contributed to defining service objectives and scope to meet customer needs effectively
- Demonstrated superior time management skills to deliver services within designated timeframes
- Implemented process improvement strategies, boosting organizational efficiency and customer satisfaction
- Recognized for leadership contributions through nominations for the prestigious Chair Mains Club program
- Participated in pilot testing for Delta’s messaging platform, aiding in platform development and optimization
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Gate Agent
Delta Global Services
12.2015 - 11.2017
- Acted as a liaison between customers and airline staff, facilitating smooth communication and issue resolution
- Managed projects to enhance operational efficiency, creating detailed plans and tracking progress against set goals
- Compiled and analyzed data to generate reports, ensuring stakeholders were informed of project status and updates
Hostess
American Girl Store
01.2014 - 10.2015
- Delivered exceptional customer service to achieve sales targets and foster a welcoming store environment
- Improved store organization and efficiency through effective strategies
- Managed customer inquiries and concerns, ensuring prompt and satisfactory resolution
- Supported team training and onboarding to promote a collaborative and inclusive work culture
- Consistently upheld company values, contributing to a positive and professional workplace
- Answered customer questions about hours, seating, and menu information.
Games Attendant
Six Flags
02.2013 - 11.2014
- Managed game attractions, delivering engaging customer experiences while ensuring safety protocols were adhered to
- Oversaw project dependencies and adaptations to support smooth park operations
- Collaborated effectively with team members and management to enhance guest satisfaction
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
New Hampshire, OH11.2025
High School Diploma -
Waco High School
Waco, TX06.2012
Skills
- Team Leadership and Mentoring
- Strategic Planning and Project Management
- Communication and Customer Relations
- Process Improvement and Efficiency Optimization
- Adaptability and Continuous Learning
- Results-Oriented Problem Solving
Timeline
Customer Service Representative
Delta Air Lines
11.2017 - Current
Gate Agent
Delta Global Services
12.2015 - 11.2017
Hostess
American Girl Store
01.2014 - 10.2015
Games Attendant
Six Flags
02.2013 - 11.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Waco High School
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