Kirstin Keller

• Serve as a trusted advisor to patients, families, staff, and external partners, routinely guiding individuals through complex, high-impact decisions involving risk, coverage limitations, and long-term outcomes.
• Manage 45 direct reports, providing leadership, coaching, and performance oversight while maintaining strong interpersonal relationships and accountability.
• Interpret and apply state and federal regulations, policies, and contractual requirements—ensuring compliance while balancing organizational and individual needs.
• Develop and maintain systems to track compliance, documentation, renewals, and recurring requirements—skills directly transferable to policy management and renewals.
• Collaborate with outside organizations, agencies, and multi-state partners, strengthening professional networks and community trust.
• Participate in state-level planning and legislative sessions, advocating for sustainable solutions and regulatory clarity for Critical Access Hospitals.
• Communicate complex requirements clearly and compassionately to diverse audiences, ensuring understanding and informed decision-making.
• Strong ethical foundation with proven discretion handling sensitive personal and financial information.
• Experienced educator skilled at explaining policies, coverage limits, and risk exposure in plain language.
• Deep community roots and long-standing relationships within Northwest Kansas.

• Built strong, trust-based relationships with patients and families during critical and emotionally charged situations.
• Educated individuals on treatment options, limitations, and follow-up requirements, reinforcing informed consent and shared decision-making.
• Coordinated with interdisciplinary teams to ensure continuity and accountability.

References available upon request.