- English
Kirstin Multz
Rapid City,SD
Summary
Hardworking Certified Swing Manager focused on delivering memorable guest experiences, maximizing team productivity and maintaining food safety, premises cleanliness and accuracy on money handling. Bringing 7 years' experience and strong desire to make a positive impact on team and business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
McDonald's
05.2019 - Current
- Achieved top performance as manager at East North Street McDonald's, leading operations for almost seven years. Drove team success through effective delegation and comprehensive training of all staff members. Streamlined hiring and orientation processes, enhancing team readiness. Recognized for maintaining exceptional service times, establishing the store as a benchmark for efficiency. Executed opening and closing shifts with precision, ensuring operational excellence. Controlled store activities during shifts, optimizing staff deployment and workflow. Resolved customer service issues efficiently, contributing to high satisfaction levels.
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained and mentored staff on customer service best practices and operational procedures.
- Enforced compliance with health, safety, and sanitation standards in food preparation areas.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Oversaw project execution by leading a team, ensuring effective guidance and support throughout all phases.
- Promoted a collaborative atmosphere by addressing conflicts through open communication and support for team cohesion.
- Engaged effectively with coworkers and regular customers, leveraging communication skills to build rapport and trust.
Olive Garden Server
Darden Restaurants
01.2022 - 05.2023
- Achieved timely food service and exceptional customer experiences at Olive Garden while managing dual responsibilities at McDonald's. Delivered high-quality service through effective teamwork and attention to detail. Enhanced operational efficiency in a fast-paced restaurant environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Science - Kinesiology (Semester of college)
University of South Dakota
Vermillion, SD01-2023
Bachelors of Science in Criminal Justice - Criminal Justice
Colorado Technical University
Colorado Springs, CO03-2030
Skills
- Food safety protocols
- Operational effectiveness
- Knowledge of safety standards
- Workforce development
- Precise cash management
- POS system
- Effective delegation
- Service quality monitoring
- Proficient in checklist coordination
- Effective team collaboration
- Effective problem resolution
- Effective time management
- Proficient in managing multiple tasks
- Adaptability
Certification
- Diploma since May 2023 to Present
- Clean and valid Driver's License
- ServSafe April 2025 to April 2030
Languages
Timeline
Olive Garden Server
Darden Restaurants
01.2022 - 05.2023
Certified Swing Manager
McDonald's
05.2019 - Current
Associate of Science - Kinesiology (Semester of college)
University of South Dakota
Bachelors of Science in Criminal Justice - Criminal Justice
Colorado Technical University