Kirstin Rambow
Fingal,ND
Summary
Dynamic retail and hospitality professional with a proven track record at Driveline Retail and Grandstay Hotels. Skilled in optimizing product placement and enhancing guest experiences through exceptional customer service. A motivated team player with strong attention to detail and critical thinking abilities, consistently improving operational efficiency and guest satisfaction.
Overview
2026
2026
years of professional experience
Work History
Retail Merchandiser
Driveline Retail
Valley City, ND
03.2025 - Current
- Analyzed sales data to optimize product placement and enhance visual merchandising.
- Collaborated with store teams to implement promotional displays and seasonal setups.
- Executed inventory management processes, ensuring stock levels met consumer demand.
- Conducted regular audits of merchandise for compliance with corporate standards.
- Assisted in the development of marketing materials that aligned with brand guidelines and objectives.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Front Desk Supervisor
Econolodge Hotel
Valley City, ND
05.2021 - 03.2024
- Provided exceptional customer service to enhance guest satisfaction and resolve inquiries efficiently.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Trained new staff on front desk procedures and customer interaction best practices.
- Coordinated room assignments, balancing guest needs with hotel capacity effectively.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Front Desk Manager
Grandstay Hotels
Valley City, ND
2019 - 2021
- Conducted regular audits of front desk operations to identify areas for improvement in service quality.
- Coordinated front desk operations to ensure seamless guest check-in and check-out processes.
- Managed staff schedules, optimizing coverage during peak hours for enhanced service delivery.
- Trained new front desk personnel on hotel policies and customer service standards, improving team efficiency.
- Responded promptly to guest inquiries and complaints, fostering a positive hotel experience.
Education
Valley City High School
Valley City, ND08.2009
Skills
- Quick learner
- Motivated team player
- Customer relationships
- Time management
- Attention to detail
- Organization and categorization
- Decision-making
- Exceptional time management skills
- Data entry
- Critical thinking
Timeline
Retail Merchandiser
Driveline Retail
03.2025 - Current
Front Desk Supervisor
Econolodge Hotel
05.2021 - 03.2024
Front Desk Manager
Grandstay Hotels
2019 - 2021
Valley City High School