Energetic and dependable individual with a strong commitment to outstanding customer service. Skilled in providing excellent service to a wide range of customers and ensuring customer satisfaction. Highly motivated with a passion to learn, and is very detail oriented.
Overview
14
14
years of professional experience
Work History
Family Nanny
Care.com Inc
06.2012 - Current
Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
Established open communication with parents for seamless coordination in children''s daily routines and schedules.
Enhanced children''s cognitive development by implementing educational and stimulating activities.
Customer Service
Flores Mantilla
06.2010 - Current
Work with clients to fulfill their vision for occasions such as weddings, business events, funerals and other gatherings.
Utilized customer service skills to provide exceptional service for repeat clientele.
Trained and supervised staff to provide highest level of customer service.
Receptionist
Ramos Law Firm
09.2023 - 01.2024
Answer, screen and forward incoming phone calls.
Provide basic and accurate information via phone/email.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server/Bartender
Historians Ale House
01.2022 - 09.2022
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Punch Bowl Social
06.2021 - 01.2022
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Law Library Resource Center
Phoenix Superior Court
11.2019 - 03.2021
Provided direct customer service to litigants in various situations within a self-service environment.
Handled a variety of requests, inquiries, and complaints from litigants and the public.
Assist court customers with finding needed services or locations.
Server
Maddie’s Sail Loft
05.2018 - 09.2019
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Bubba Gump Shrimp
05.2017 - 09.2017
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Ling And Louie's Asian Bar And Grill
05.2015 - 05.2017
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Intern
Children’s Law Center Of Massachusetts
01.2013 - 08.2014
Provided detailed research in regards to juvenile court cases including emancipation, immigration, state human service systems and collateral consequences of juvenile court involvement.
Assisted in administrative tasks such as archiving and sorting requests, answering phones and filing documents.
Generated community resource education materials and releases in a creative and cost effective manner with the goal of increasing awareness for the organization.
Retail Associate
All Chic Boutique
01.2012 - 06.2014
Executed tasks such as store stocking, processing transactions, itemizing purchases, and balancing earnings effectively in a busy, fast-paced retail environment.
Exceeded sales targets consistently by maximizing customer engagement via social media advertisement and through strategic customer appreciation initiatives.
Educated employees on register use, merchandising, and customer service.
Hostess/Server
99 Restaurant & Pub
05.2011 - 09.2013
Maintained knowledge of menu items, garnishes, ingredients and preparation methods.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Paralegal Certification - Paralegal Studies
Phoenix College
Phoenix, AZ
Bachelor of Arts - Political Science, Psychology
University of Arizona
Tucson, AZ
Skills
Advanced skills in Microsoft Word, Microsoft Excel, Microsoft Powerpoint and basic skills in West Law, LexisNexis
Communication, Leadership, Teamwork, Adaptability, Multitasking, Organization, Dependability, Problem Solving