Kirstin ROHDE
Watertown,MA
Summary
Energetic and dependable individual with a strong commitment to outstanding customer service. Skilled in providing excellent service to a wide range of customers and ensuring customer satisfaction. Highly motivated with a passion to learn, and is very detail oriented.
Overview
14
14
years of professional experience
Work History
Family Nanny
Care.com Inc
Boston
06.2012 - Current
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
Customer Service
Flores Mantilla
Marblehead, MA/Boston, MA
06.2010 - Current
- Work with clients to fulfill their vision for occasions such as weddings, business events, funerals and other gatherings.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Trained and supervised staff to provide highest level of customer service.
Receptionist
Ramos Law Firm
Boston, MA
09.2023 - 01.2024
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information via phone/email.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server/Bartender
Historians Ale House
Denver, CO
01.2022 - 09.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Punch Bowl Social
Denver, CO
06.2021 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Law Library Resource Center
Phoenix Superior Court
Phoenix, AZ
11.2019 - 03.2021
- Provided direct customer service to litigants in various situations within a self-service environment.
- Handled a variety of requests, inquiries, and complaints from litigants and the public.
- Assist court customers with finding needed services or locations.
Server
Maddie’s Sail Loft
Marblehead, MA
05.2018 - 09.2019
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Bubba Gump Shrimp
New York, NY
05.2017 - 09.2017
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Ling And Louie's Asian Bar And Grill
Scottsdale, AZ
05.2015 - 05.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Intern
Children’s Law Center Of Massachusetts
Lynn, MA
01.2013 - 08.2014
- Provided detailed research in regards to juvenile court cases including emancipation, immigration, state human service systems and collateral consequences of juvenile court involvement.
- Assisted in administrative tasks such as archiving and sorting requests, answering phones and filing documents.
- Generated community resource education materials and releases in a creative and cost effective manner with the goal of increasing awareness for the organization.
Retail Associate
All Chic Boutique
Marblehead, MA
01.2012 - 06.2014
- Executed tasks such as store stocking, processing transactions, itemizing purchases, and balancing earnings effectively in a busy, fast-paced retail environment.
- Exceeded sales targets consistently by maximizing customer engagement via social media advertisement and through strategic customer appreciation initiatives.
- Educated employees on register use, merchandising, and customer service.
Hostess/Server
99 Restaurant & Pub
Peabody, MA
05.2011 - 09.2013
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Paralegal Certification - Paralegal Studies
Phoenix College
Phoenix, AZBachelor of Arts - Political Science, Psychology
University of Arizona
Tucson, AZSkills
- Advanced skills in Microsoft Word, Microsoft Excel, Microsoft Powerpoint and basic skills in West Law, LexisNexis
- Communication, Leadership, Teamwork, Adaptability, Multitasking, Organization, Dependability, Problem Solving
Timeline
Receptionist
Ramos Law Firm
09.2023 - 01.2024
Server/Bartender
Historians Ale House
01.2022 - 09.2022
Server
Punch Bowl Social
06.2021 - 01.2022
Law Library Resource Center
Phoenix Superior Court
11.2019 - 03.2021
Server
Maddie’s Sail Loft
05.2018 - 09.2019
Server
Bubba Gump Shrimp
05.2017 - 09.2017
Server
Ling And Louie's Asian Bar And Grill
05.2015 - 05.2017
Intern
Children’s Law Center Of Massachusetts
01.2013 - 08.2014
Family Nanny
Care.com Inc
06.2012 - Current
Retail Associate
All Chic Boutique
01.2012 - 06.2014
Hostess/Server
99 Restaurant & Pub
05.2011 - 09.2013
Customer Service
Flores Mantilla
06.2010 - Current
Paralegal Certification - Paralegal Studies
Phoenix College
Bachelor of Arts - Political Science, Psychology
University of Arizona