Summary
Overview
Work History
Education
Skills
Timeline
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Kirstin ROHDE

Watertown,MA

Summary

Energetic and dependable individual with a strong commitment to outstanding customer service. Skilled in providing excellent service to a wide range of customers and ensuring customer satisfaction. Highly motivated with a passion to learn, and is very detail oriented.

Overview

14
14
years of professional experience

Work History

Family Nanny

Care.com Inc
06.2012 - Current
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Enhanced children''s cognitive development by implementing educational and stimulating activities.

Customer Service

Flores Mantilla
06.2010 - Current
  • Work with clients to fulfill their vision for occasions such as weddings, business events, funerals and other gatherings.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Trained and supervised staff to provide highest level of customer service.

Receptionist

Ramos Law Firm
09.2023 - 01.2024
  • Answer, screen and forward incoming phone calls.
  • Provide basic and accurate information via phone/email.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Server/Bartender

Historians Ale House
01.2022 - 09.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Punch Bowl Social
06.2021 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Law Library Resource Center

Phoenix Superior Court
11.2019 - 03.2021
  • Provided direct customer service to litigants in various situations within a self-service environment.
  • Handled a variety of requests, inquiries, and complaints from litigants and the public.
  • Assist court customers with finding needed services or locations.

Server

Maddie’s Sail Loft
05.2018 - 09.2019
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Bubba Gump Shrimp
05.2017 - 09.2017
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Ling And Louie's Asian Bar And Grill
05.2015 - 05.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Intern

Children’s Law Center Of Massachusetts
01.2013 - 08.2014
  • Provided detailed research in regards to juvenile court cases including emancipation, immigration, state human service systems and collateral consequences of juvenile court involvement.
  • Assisted in administrative tasks such as archiving and sorting requests, answering phones and filing documents.
  • Generated community resource education materials and releases in a creative and cost effective manner with the goal of increasing awareness for the organization.

Retail Associate

All Chic Boutique
01.2012 - 06.2014
  • Executed tasks such as store stocking, processing transactions, itemizing purchases, and balancing earnings effectively in a busy, fast-paced retail environment.
  • Exceeded sales targets consistently by maximizing customer engagement via social media advertisement and through strategic customer appreciation initiatives.
  • Educated employees on register use, merchandising, and customer service.

Hostess/Server

99 Restaurant & Pub
05.2011 - 09.2013
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Paralegal Certification - Paralegal Studies

Phoenix College
Phoenix, AZ

Bachelor of Arts - Political Science, Psychology

University of Arizona
Tucson, AZ

Skills

  • Advanced skills in Microsoft Word, Microsoft Excel, Microsoft Powerpoint and basic skills in West Law, LexisNexis
  • Communication, Leadership, Teamwork, Adaptability, Multitasking, Organization, Dependability, Problem Solving

Timeline

Receptionist

Ramos Law Firm
09.2023 - 01.2024

Server/Bartender

Historians Ale House
01.2022 - 09.2022

Server

Punch Bowl Social
06.2021 - 01.2022

Law Library Resource Center

Phoenix Superior Court
11.2019 - 03.2021

Server

Maddie’s Sail Loft
05.2018 - 09.2019

Server

Bubba Gump Shrimp
05.2017 - 09.2017

Server

Ling And Louie's Asian Bar And Grill
05.2015 - 05.2017

Intern

Children’s Law Center Of Massachusetts
01.2013 - 08.2014

Family Nanny

Care.com Inc
06.2012 - Current

Retail Associate

All Chic Boutique
01.2012 - 06.2014

Hostess/Server

99 Restaurant & Pub
05.2011 - 09.2013

Customer Service

Flores Mantilla
06.2010 - Current

Paralegal Certification - Paralegal Studies

Phoenix College

Bachelor of Arts - Political Science, Psychology

University of Arizona
Kirstin ROHDE