Kirstin Van Deventer
Goodrich Optical
Holt,MICHIGAN
12
Years of experience
Highly organized administrative professional with strong experience in data entry, document verification, customer service, and managing high‑volume workflows. Skilled at reviewing forms for accuracy, identifying missing information, and providing clear communication about requirements and next steps. Adept at following established policies, maintaining confidential records, and working independently in fast‑paced environments.
Work History
Optometric Assistant
9 Years 9 Months- Review and verify patient documents, records, and insurance information for completeness and accuracy.
- Enter detailed data entry into electronic health systems, file insurance claims and process patient optical orders and payments while, maintaining confidentiality.
- Communicate required documents, missing information, and next steps clearly to patients.
- Respond to customer inquiries providing accurate information and support.
- Manage scheduling, documentation flow, and daily operational tasks.
- Maintain organized office environments and follow established procedures.
Shift Leader
1 Year 9 Months- Cash handling, processing payments and accurately reconciled cash drawers and daily bank deposits.
- Managed staffing, scheduling, and daily operations across four store locations.
- Resolved customer concerns with accuracy and effective solutions.
- Trained team members and communicated procedural requirements clearly.
- Maintained accurate records and ensured procedural compliance.
- Used independent judgment to make decisions and solve operational issues.
- Responsible for maintaining and ordering inventory while managing budget through strategic planning.
Crew Member
3 Years 4 Months- Cash handling, processing payments and accurately reconciled daily cash drawers.
- Follow detailed health, safety, and quality procedures consistently.
- Deliver friendly, efficient customer service during high‑volume periods.
- Maintain cleanliness and organization of work areas and equipment.
Education
General Associates Degree
Skills
Data Entry
Administrative Support
Customer service (phone
email
in‑person)
Problem‑solving and independent judgment
Multitasking and time management
Confidential information handling
Training and mentoring
Records Management
Cash management
Relationship building and rapport
Timeline
Crew Member
Jersey Giant Subs
03.2022 - 07.2025Read More
Optometric Assistant
Goodrich Optical
01.2017 - CurrentRead More
Shift Leader
Biggby Coffee
04.2015 - 01.2017Read More
Lansing Community College
General Associates Degree
Read More