Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Paz

Houston

Summary

Dynamic and dedicated professional with experience as an Optometric Assistant at Pediatric Eye Clinic, excelling in patient education and appointment scheduling. Proven ability to enhance customer satisfaction through empathy and efficient call handling. Proficient in data entry and software applications, committed to fostering a positive environment and improving patient flow.

Experienced with assisting optometrists in clinical environments. Utilizes skills in patient care, diagnostic testing, and administrative support to ensure efficient operations. Knowledge of optometric procedures and patient management, contributing to smooth and effective practice workflows.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Optometric Assistant

Pediatric Eye Clinic
12.2021 - Current
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Phone Operator

AT&T
05.2021 - 11.2021
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.

Team Leader

Jack in the Box
01.2017 - 11.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Ball High School
Galveston, TX
06.2015

Skills

  • Data entry
  • Telephone etiquette
  • Empathy and patience
  • Appointment scheduling
  • Typing speed
  • Interpreting support
  • Call handling
  • Language proficiency
  • Proficient in software
  • Computer skills
  • Flexible schedule
  • Customer service
  • Front desk management
  • Telephone reception

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Optometric Assistant

Pediatric Eye Clinic
12.2021 - Current

Phone Operator

AT&T
05.2021 - 11.2021

Team Leader

Jack in the Box
01.2017 - 11.2021

High School Diploma -

Ball High School

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Maria Paz