Overview
Work History
Education
Skills
Timeline
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Kirstin De Joseph

Downers Grove,IL

Overview

7
7
years of professional experience

Work History

Director Of Transaction Management

Hazel Valley Homes
08.2024 - Current
  • Oversaw a team of 10, fostering a positive culture that resulted in 100% employee retention.
  • Developed and implemented KPIs for the team, aligning them with an incentive structure to drive performance and engagement.
  • Delivered transaction trend reports to executive leadership, offering actionable insights to optimize processes and outcomes.
  • Conducted detailed review of HOA documents and preliminary HUDs, managing wire transfers to facilitate smooth closings.
  • Collaborated with key stakeholders to recover at-risk transactions, preserving revenue and client relationships.
  • Created weekly closing pipeline forecasts, including detailed funding projections to ensure accurate resource allocation.

Lead Transaction Manager

Hazel Valley Homes
09.2022 - 08.2024
  • Built end-to-end SOPs, creating clear documentation and training materials to standardize team workflows
  • Developed and implemented 30/60/90/120-day onboarding and development plans for all new team members, ensuring accelerated ramp-up and long-term success.
  • Managed a pipeline of up to 70 transactions simultaneously, ensuring timely execution and accuracy throughout each stage.
  • Established and sustained strategic external partnerships, supporting smooth closings and positive client experiences
  • Collaborated with the product team to optimize Salesforce automation, enabling the team to manage a higher transaction volume efficiently.

Agent Success Partner

Better
06.2021 - 08.2022
  • Managed seven agent teams, including both agents and support staff, ensuring alignment with company goals and workflows.
  • Hosted expectation-setting meetings with agent teams to define goals, outline responsibilities, and address current challenges.
  • Monitored agent activities to ensure adherence to workflows and effective client management.
  • Audited communications of India-based ICs on a weekly basis to maintain quality and compliance standards

Production Partner

Fairway Independent Mortgage
10.2020 - 06.2021
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Worked with clients to guide through loan closing process and skillfully handle any concerns.
  • Monitored key dates to obtain information by deadlines.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.

Transaction Coordinator

Compass
03.2018 - 02.2020
  • Audited contracts and disclosures to ensure compliance with legal and company standards.
  • Provided transaction status updates to customers, maintaining transparency and strong communication.
  • Generated commission statements and collaborated with Finance to ensure accurate and timely commission payouts.
  • Onboarded new customers on compliance standards, transaction platforms, and overall transaction processes.
  • Supported the implementation of two new transaction management platforms, improving efficiency and scalability.

Education

Bachelor of Arts - Business Commerce & Marketing

Aurora University
Aurora, IL
2013

Skills

  • Attention to Detail
  • Effective Communication
  • G-Suite
  • Adaptability
  • Salesforce
  • Time Management
  • Zendesk
  • Slack
  • Microsoft Office Suite
  • Problem Solving

Timeline

Director Of Transaction Management

Hazel Valley Homes
08.2024 - Current

Lead Transaction Manager

Hazel Valley Homes
09.2022 - 08.2024

Agent Success Partner

Better
06.2021 - 08.2022

Production Partner

Fairway Independent Mortgage
10.2020 - 06.2021

Transaction Coordinator

Compass
03.2018 - 02.2020

Bachelor of Arts - Business Commerce & Marketing

Aurora University

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Kirstin De Joseph