Kirstine Galan
Rusk,TX
Summary
Steadfast corrections offering 6 years of comprehensive experience in providing care, custody and control of up to numerous inmates in the Skyview/Hodge Complex. Hardworking, confident and prepared to resolve conflicts tactfully. Skilled performing prisoner counts, responding to medical emergencies and screening visitors. Proficient in diverse security equipment operation. Also offer experience in customer service from a previous employer dealing with answering calls and solving problems with accounts through NMLS, which allows to use different communications and software. Dealing with customers and guiding them through their accounts.
Overview
10
10
years of professional experience
Work History
Correction Officer
TDCJ-Skyview
Rusk, TX
04.2015 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Routinely counted inmates and in response to potential security breaches.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Customer Service Representative
Stream
Jacksonville, TX
10.2012 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Assembly Line Worker
Stage Stores
Jacksonville , TX
05.2012 - 10.2012
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed hand-finishing of final products after assembling component parts for items.
Education
High School Diploma -
Rusk High School
Rusk, TX06.2011
Skills
- Court Hearings
- Physical Restraint
- Firearms Training
- Disciplinary Action
- Call Documentation
- Microsoft Exchange
- Telephone Management
Timeline
Correction Officer
TDCJ-Skyview
04.2015 - Current
Customer Service Representative
Stream
10.2012 - 04.2015
Assembly Line Worker
Stage Stores
05.2012 - 10.2012
High School Diploma -
Rusk High School
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