Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kirsty Rodriguez

Management/Leadership
Lordsburg,NM

Summary

Seasoned Guest Service Team Leader with substantial experience in driving guest satisfaction. Exceptional ability to lead and motivate team members, ensuring they deliver top-notch service. Demonstrated strength in problem-solving, communication, and customer relationship management. Known for consistently improving operational efficiency and creating memorable guest experiences.

Overview

26
years of professional experience

Work History

Flying J Travel Center
Lordsburg, NM

Guest Service Team Leader
04.2008 - 12.2024

Job overview

  • Implemented new initiatives aimed at streamlining services processes while minimizing costs.
  • Coordinated with housekeeping and maintenance departments to ensure room readiness and resolve any guest-related issues.
  • Input and confirmed reservations for guests.

  • Organized team-building activities for staff members that encouraged collaboration and communication among colleagues.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.

Motel 10
Lordsburg, NM

Guest Service Manager
09.2016 - 07.2019

Job overview

  • Responded to and resolved guest issues or complaints.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Issued room keys and escort instructions to bellhops.
  • Managed inventory of supplies necessary for providing excellent customer service.
  • Created reports on daily transactions and sales activity for management review.
  • Analyzed statistical data regularly to identify trends or opportunities for improvement.
  • Negotiated contracts with vendors and suppliers to secure advantageous terms.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Addus Home Health Care
Lordsburg, NM

Home Care Provider
09.2009 - 12.2015

Job overview

  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Educated patients and families on health care needs, conditions, and options.
  • Planned optimal meals based on established nutritional plans.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Maintained records of patient care, progress or problems to report and discuss observations.

Viejas Casino & Resort
Alpine , CA

Park Manager
07.1999 - 12.2007

Job overview

  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Established partnerships with local businesses in order to expand programming options for the park's visitors.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Wrote and presented strategies for recreational facility programming using customer or employee data.
  • Communicated with customers to convey information about events or activities.
  • Created detailed reports on budgeting, staffing needs, maintenance requirements.
  • Calculated and recorded department expenses and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with other departments within city government in order to maintain consistency across parks in terms of services offered and standards followed.
  • Researched grants opportunities that would be beneficial for funding future projects within the park.
  • Prepared detailed reports outlining progress made on current projects within the park.

Viejas Casino & Resort
Alpine , CA

Head Hostess/Server Shift Leader
05.1999 - 12.2005

Job overview

  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts.
  • Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Maintained accurate records of reservations and wait times.
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed financial transactions including payments, refunds, discounts.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
  • Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.

Education

Echo Summit
El Cajon, CA

GED
03-2000

University Overview

Skills

  • Time management
  • Process improvement
  • Cross-functional coordination
  • Conflict resolution
  • Budget management
  • Strategic planning
  • Financial forecasting
  • Task delegation
  • Workflow optimization

Timeline

Guest Service Manager
Motel 10
09.2016 - 07.2019
Home Care Provider
Addus Home Health Care
09.2009 - 12.2015
Guest Service Team Leader
Flying J Travel Center
04.2008 - 12.2024
Park Manager
Viejas Casino & Resort
07.1999 - 12.2007
Head Hostess/Server Shift Leader
Viejas Casino & Resort
05.1999 - 12.2005
Echo Summit
GED

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Kirsty RodriguezManagement/Leadership