Kirti Leatham
Conyers,GA
Summary
- Dedicated professional with a Bachelor of Arts degree in business and over 20 years of management experience
- Exceptional leadership, communication, and decision-making skills for navigating complex challenges and delivering sustainable results.
- Developed individualized employment plans that consider language proficiency, cultural background, and the specific needs of each refugee.
Overview
20
20
years of professional experience
Work History
Training Associate
Ameri Corps/International Rescue Committee
09.2023 - Current
- Conduct thorough assessments of refugees skills, education, work experience, and career goals
- Design and facilitate job readiness workshops covering resume writing, interview skills, workplace etiquette, and job search strategies.
- Provide ongoing case management to refugees, offering support and guidance throughout their employment journey.
Customer Service Representative
Internal Revenue Service, IRS
10.2022 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Audited tax returns to determine tax liability of individuals, businesses or corporations.
General Manager
University Of Georgia
06.2016 - 12.2021
- Led team of 7 managers and over 75 staff members
- Oversaw financial management, budget management, accounting and payroll activities
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reviewed production cost and product quality and modified inventory control programs to maintain and enhanced annual business plans.
Manager
University Of Georgia
08.2003 - 06.2016
- Recruited and hired top performers to add talent and value to department.
- Cross-trained existing employees to maximize team agility and performance
- Maintained compliance with department policies and procedures for food safety, sanitation, and quality
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
Bachelor of Arts - Business Management
University of South Florida
Tampa, FL05.1995
Skills
- Coaching and mentoring
- Training and Development
- Project Management
- Budgeting
- Event Planning
- Presentation
Timeline
Training Associate
Ameri Corps/International Rescue Committee
09.2023 - Current
Customer Service Representative
Internal Revenue Service, IRS
10.2022 - 03.2023
General Manager
University Of Georgia
06.2016 - 12.2021
Manager
University Of Georgia
08.2003 - 06.2016
Bachelor of Arts - Business Management
University of South Florida
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