Kisan Poudel

Product manager of digital messaging system in partnership with SRE(Site Reliability) team.

• Created roadmap emphasizing resolution of critical bugs from production issues and client escalation, and identifying capability needs through detailed postmortem. Resulted in effective plan that addressed issues promptly and fulfilled identified needs.
• Developed dashboards, alerting systems, and product KPI metrics to measure application performance and critical business transactions performance, resulting in 50% reduction in client escalation by detecting and resolving issues before escalation.
• Introduced concept of Service Level Objectives (SLOs) as replacement for Service Level Agreements (SLAs) aimed to measure performance of services based on specific objectives rather than traditional contractual agreements, which enabled to adapt to changing business requirements and customer needs more easily than before.
• Collaborated with legal and compliance team to create and manage regulatory-compliant digital communications. This involved implementing necessary audit and process controls, as well as ensuring technical excellence in tools and systems used for communication.

• Provided continuous improvement for product development lifecycle, realizing 40% reduction in production errors over ten months.
• Communicated team status/progress via Release/Sprint Burndown charts, Story Acceptance rate, and Defects.
• Took servant leader approach to help team self-organize and adopt attitude of continuous improvement
• Increased engagement with other scrum masters and product owners using SAFE framework meeting to plan releases and coordinate efforts of multiple scrum teams to ensure that teams are aligned on priorities, dependencies, and timelines.

Product Manager for a growing SAAS Business.

• Planned and created user stories/backlog which increased Nepal government ROI up-to 500% in training program through LMS(Learning Management System).
• Improved UX measures by 25% through increased user feedback collection. Conducted demos and held surveys with potential customers and prospects to draft application feature and took continuous feedback for Incremental Product.
• Planned weekly sessions to review sales, operations challenges, customer concerns, and new opportunities in order to drive business strategy. Approach also involved prioritizing roadmap to achieve product goals and metrics, while overseeing planning, budgeting, vendor selection, and quality assurance efforts.

• Brought in Agile best practices such as continuous integration, code/design review, Jira issue tracking, cross-training within team(engineers, QA, UX designers, DBAs), etc. to slash delivery time by 200%
• Organized and facilitated overall Release and Sprint Planning-including daily stand-ups, sprint planning, backlog grooming, reviews/demos, retrospectives, and other scrum ceremonies
• Worked with product owner during Sprint review sessions to make sure all stories met definition of done and get stories accepted within sprint.

• Lead team of offshore and onshore engineers to design, develop, test, and deploy innovative tools using technologies like PHP MVC framework, ReactJs, AWS, Moodle, etc.
• Introduced industry best practices such as unit testing using TDD approach with code coverage of 85% minimum and introduced BDD to replace conventional acceptance testing, which helps team to gain more agility.
• Introduced AWS cloud solution for load balancing and cut off up to 50% of cloud resources.
• Lead cross-functional team to take product to market; Defined milestones and success criteria, resource allocation, etc. for successful on-time delivery
• Worked with overseas customers, project managers and technical leads for securing and executing concurrent projects