Kisha Cora
The Bronx
Summary
Dependable professional with extensive experience in customer service and collections. Expertise in payment processing, account reconciliation, and resolving complex billing issues. Committed to enhancing customer satisfaction through effective communication and collaboration with internal departments.
Overview
18
18
years of professional experience
Work History
Collections Coordinator
The New School
01.2016 - Current
- Contacted customers via phone, email, and written communication to resolve past-due balances and negotiate effective payment arrangements.
- Identified overdue balances and prioritized accounts for targeted outreach to facilitate timely payments.
- Collaborated with internal departments (billing, financial aid, registrar, and student accounts) to resolve complex account issues efficiently.
- Investigated billing discrepancies by reviewing account histories and payment records.
- Work with third-party agencies to resolve outstanding balances.
Box Office Manager
The New School
01.2011 - 01.2016
- Supervised daily box office operations, enhancing ticket sales and customer service processes.
- Handled high-volume customer inquiries, resolved ticketing issues, and ensured a positive guest experience.
- Oversaw cash handling and reconciled daily sales reports, ensuring accurate deposit preparation.
- Prepared performance reports and tracked sales trends to inform management of key insights.
Accounting Clerk
The New School
01.2008 - 01.2016
- Maintained detailed financial records in student information systems, ensuring data integrity and compliance with FERPA guidelines to support accurate financial reporting.
- Coordinated with Financial Aid, Registrar, and Bursar offices to ensure accurate posting of awards, scholarships, and tuition adjustments, facilitating timely financial aid distribution.
- Prepared daily cash reports, balanced transactions, and assisted with deposit preparation.
- Responded to student and parent inquiries regarding account status, payment plans, financial holds, and billing questions, enhancing customer satisfaction and trust.
Education
Bachelor of Arts - Liberal Arts
THE NEW SCHOOL
New York, NY05-2026
Skills
- Collections Strategy
- Payment Processing
- Payment management
- Account reconciliation
- Billing Software
- Data management
- Data Entry
- Client relations
- Problem Solving
- Critical Thinking
- Plan development
- Customer Service
- Payment processing
Accomplishments
- Excellence in University Service Award
Timeline
Collections Coordinator
The New School
01.2016 - Current
Box Office Manager
The New School
01.2011 - 01.2016
Accounting Clerk
The New School
01.2008 - 01.2016
Bachelor of Arts - Liberal Arts
THE NEW SCHOOL