Kisha Hightower
Stone Mountain,GA
Summary
Driven Special Service Associate with 20 years of merchandising and sales experience. Skilled in efficiently managing time, resources and steady sales growth. Strongly becomes familiar with company policies as well as information on product and service offerings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Special Services Associate
Home Depot
Lawrenceville, GA
01.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
Freight Conductor
CSX Railroad
Atlanta, GA
08.2000 - 06.2020
- Checked and verified freight car paperwork for accuracy.
- Maintained records of freight cars, their cargo, and the route they traveled.
- Communicated with dispatchers to receive instructions regarding routes and schedules.
- Coupled railcars together in a secure manner to ensure safe transport.
- Inspected freight cars for any damage or safety issues prior to departure.
- Ensured that all cargo was properly loaded onto the correct train cars.
- Followed strict safety protocols while operating switches and signals along the tracks.
- Monitored track conditions for any obstructions or hazards which could impede travel.
- Operated hand brakes on locomotives as needed when stopping at stations or switching tracks.
- Directed traffic around railroad crossings when trains were passing through an area.
Customer Service Cashier
CVS Pharmacy
Decatur, GA
03.1996 - 11.1997
- Greeted passengers and provided customer service assistance.
- Provided customer service support as needed throughout events.
- Provided friendly and efficient customer service to customers.
- Greeted customers, provided customer service and answered questions.
- Provided training to new customer service representatives.
Education
High School Diploma -
Randolph Clay High School
Cuthbert, GA05-1989
Some College (No Degree) - Medical Front Office Assistant
Georgia Piedmont Technical College
Clarkston, GASkills
- Complaint Handling
- Scheduling expertise
- Money Handling
- Merchandising knowledge
Certification
- Medical Front Office certificate
Accomplishments
- Top Customer Service
Timeline
Special Services Associate
Home Depot
01.2022 - 09.2023
Freight Conductor
CSX Railroad
08.2000 - 06.2020
Customer Service Cashier
CVS Pharmacy
03.1996 - 11.1997
High School Diploma -
Randolph Clay High School
Some College (No Degree) - Medical Front Office Assistant
Georgia Piedmont Technical College
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